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"Industry self-regulation of sales practices isn’t working. As the Government has done for financial hardship and domestic and family violence, it’s time to introduce an enforceable standard for sales practices,” Stephanie Tonkin ACCAN Financial Counselling Australia consumeraction.org.au/put-consumers-…

And that's a wrap! Thank you Financial Counselling Australia for having us at at your Shake It Up Conference for 2025 🤗 #FCAConf25 #finance #financial #financetips #financialcounsellingaustralia

Digital inclusion powerhouse WorkVentures Ltd will soon be travelling around the country to deliver laptops to remote communities. A huge 45.9% of remote First Nations people experience high digital exclusion—compared to just 9.4% of the general population - and we can do much

The telco industry is driven by commercial goals—which is why self-regulation within the telecommunications industry isn’t enough to protect consumers, according to ACCAN CEO Carol Bennett in an interview last Friday with ABC Canberra. From murky sales incentives to inadequate

🚨 Telstra emergency service outage a near-miss for Australians with accessibility needs. Yesterday Telstra was fined over a 12-hour failure of the 106 emergency call service in July last year, which left Australians with hearing and speech impairments without vital access to

The telco sector is letting Australians down — and the allegation that Telstra has misled consumers about their network size is only the latest example. 📉 41% don’t trust their telco 📡 1 in 3 say coverage didn’t match the hype ⚠️ Misleading sales tactics are the top issue

📢 Big news: new protections for telco consumers facing domestic, family and sexual violence are taking effect from 1 July this year. This means that telcos must better support vulnerable Australians when they need it most. Commenting this morning, our CEO Carol Bennett said

❌ No telco app or website fully supports blind or low vision consumers to cancel their mobile service. The Centre for Accessibility Australia (a11y) tested 44 apps and sites—finding that cancellation is still especially tough for people with accessibility needs. ✅ Some providers did better than

For years, ACCAN has called for stronger telco protections for people affected by domestic and family violence — and now, real change is happening. The Minister for Communications Anika Wells MP has announced that new rules will come into effect, from 1 July, that hold telcos to

It's Privacy Awareness Week! Our personal information encapsulates who we are. As consumers, we deserve transparency and strong safeguards around how our data is collected and used. But we also need to be prepared. This week reminds us to check in on our privacy habits,

ACCAN welcomes this morning’s news that Optus will pay a $100 million fine – one of the largest in Australian consumer law history – for unconscionable conduct toward vulnerable customers. Optus has admitted to the shocking conduct. "Unconscionable conduct is a high bar and

Yesterday, ACCAN CEO Carol Bennett spoke to SBS News on 6PR Perth about what she described as appalling and unforgivable conduct by Optus. According to Bennett, the company deliberately targeted some of Australia’s most vulnerable consumers — selling devices, plans and accessories

ACCAN has a fresh new look! Our new website is live — redesigned to make it easier for you to find the info and resources you need. 👉 Check it out at accan.org.au #accan #advocacy #auspol #digitalinclusion #consumerrights #watchdog

We’re hiring! 🎉 What's the role? Strategic Engagement Lead at ACCAN - a national consumer voice for better communications and services. In this role, you’ll lead the development and implementation of our community and member engagement plan — building stronger connections

No mobile coverage. No internet. No EFTPOS. No ATMs. For two weeks 🤯 That’s what’s happening right now in the southern Queensland town of Dalby. Speaking with ABC Brisbane yesterday, ACCAN CEO Carol Bennett discussed the serious impact of losing access to essential

ACCAN is pleased to see the release of the ACCC’s final report from the Digital Platforms Services Inquiry. The report underscores that digital platforms are essential communications services for all Australians. However, the report states what ACCAN has saying for years:

📣 You’re invited! Join us for the launch of the First Nations Digital Inclusion in Western Sydney report — a powerful study exploring the digital experiences of Indigenous peoples in one of Australia’s fastest-growing and most diverse regions. 🗓️ Date: Wednesday 16 July ⏰