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Avaya's CX solutions revolutionize healthcare access by ensuring patient privacy, offering personalized service, and seamlessly integrating AI with human interactions. Visit our website to learn how Avaya's solutions power next-level patient experiences: avaya.com/en/solutions/h…

Westcon, a trusted Avaya distribution partner, has seen the positive impact of Avaya's expansive ecosystem and the integrated capabilities it unlocks for our joint customers. Hear how Avaya Infinity™ is unlocking added value for customers and partners: avaya.com/en/products/in…

The real story of Avaya Infinity™: flexible, intelligent orchestration, dynamic routing, hyper-personalization, creating a seamless omnichannel experience. Read the blog from CTO David Funck on the technology and infrastructure behind Avaya Infinity™: avaya.com/en/blogs/techn…

"In a world where AI is integral to both business strategy & operations, orchestrating experiences with any AI tool is the next challenge." Avaya CMO Peter Lavache unpacks the shift to AI-driven experiences and intelligent orchestration in CMSWire: cmswire.com/customer-exper…

What if you could integrate AI into your contact center without turning everything upside down? Join Avaya at Sabio Disrupt 2025 Paris for our MasterClass on "Reinventing the customer experience: beyond the promises of CCaaS" on June 3! Register today: events.agoramanagers.fr/e/disrupt-2025…

As customer expectations climb, organizations grapple with legacy systems that hinder operational agility. Read the latest article from VMBlog for a look at how Avaya Infinity™ is leading the charge on customer engagement transformation: vmblog.com/archive/2025/0…

Verint helps brands lower costs while elevating CX with AI automation. With Verint and Avaya, organizations can quickly adopt the capabilities and outcomes needed — at your own pace. Learn how the Avaya x Verint partnership elevates the contact center: avaya.com/en/products/in…

Leveraging Avaya solutions, Johns Hopkins Healthcare System provides assigned agents with automatic access to patient info that pops up on screen when calls come into the system. Read the full story on how Avaya changed the game for JHHS on our website: avaya.com/en/success-sto…

The contact center isn’t living up to its potential. Avaya Infinity™ removes silos and unifies experiences to turn contact centers into connection centers to build tangible value. Visit our website to learn how you can transform contact into connections: avaya.com/en/products/in…

"Consumers generally are disappointed about the fractured experiences they continue to have... This is an industry-wide problem that no one has fully solved." Tony Lama discusses the challenges of contact center CX in this ZKast interview. Watch here: youtu.be/_rjFo9BuCYk

Avaya is a proud gold sponsor of Verint ENGAGE Paris 2025. Taking place at The Peninsula Paris, the agenda covers the central theme of Verint’s vision for the future of CX, and the state of AI and bot innovation in France. Register today to join us: verint.com/fr/events/enga…

In the Airline industry, achieving operational excellence in your communications systems transforms both the experience and efficiency of travel for your passengers. Learn why hundreds of airline companies trust Avaya to make this possible: avaya.com/en/solutions/c…

Calling all Avaya customers in Spain: our Journeys Roadshow is making its next stop in Madrid! Tuesday, June 10, join us at Covarrubias The One. We have a packed agenda full of insightful sessions and an AI roundtable. Click the link to register today: events.avaya.com/journeys-2025-…

Forge unbreakable customer connections: the contact center isn’t living up to its potential. Avaya Infinity™ removes silos, unifying experiences to turn contact centers into connection centers. Learn how Avaya Infinity™ can transform your contact center:avaya.com/en/products/in…

Avaya's SVP and GM of Product, Tony Lama, recently talked with Sheila McGee Smith on Avaya's trajectory on the heels of the Avaya Infinity™ launch and the 2024 acquisition of Edify. Read the full article: nojitter.com/contact-center…

Next week will be a Journey! In addition to Journeys Madrid on Tuesday, you can join us in Washington D.C. on Thursday, June 12. Register to join us for an event focused on how Avaya & its partners support public sector customers in the digital era: events.avaya.com/journeys-2025-…

Wesco launched Avaya Cloud Office to connect its global workforce and customers, rolling it out to thousands of users with plans to scale at their own pace. Visit our website to hear their full story: avaya.com/fr/videos/wesc…

No matter which channels they use, today’s customers want a connected and personalized experience, a lack of which leads to lower conversion rates, and decreased customer loyalty. Our latest blog unpacks the value of omnichannel customer journey mapping: avaya.com/en/blogs/omnic…

What is the biggest roadblock you find with contact center experiences as an end-user?

"Avaya Infinity™ addresses a critical gap in the market — real-world enterprise migration patterns are neither linear nor straightforward." Learn how Avaya Infinity™ differentiates itself to serve as the optimal platform choice for enterprises: avaya.com/en/products/in…