The Orlando Sentinel Top Workplaces program publicly recognizes the most dynamic and supportive local companies in Central Florida’s business community. This year BPA Quality is proud to announce we made it! Thank you. 🎉topworkplaces.com/company/bpa-qu…

S1 Ep13 Quality Perks - Coffee & Quality Chat - 09.30.22 - Neal Topf x.com/i/broadcasts/1…

The latest Call Center Quality Times! paper.li/KarynDu/133587… Thanks to Levitas Consultancy Jim McNichols Ross Quintana💻

Today’s Customer Expectations are putting a spotlight on how companies are interacting with their customers. As a result, quality of service is more important than ever in keeping customers & gaining new ones bpaquality.com #QA #CX #speechanalytics #wfm #contactcenterai

🏆 A significant focus of your contact center QA program should be placed on developing effective skills, behaviors & coaching programs designed to maximize Agent Engagement & minimize Attrition bpaquality.com #QA #coaching #callcenterproblems #contactcentersolutions

The latest Call Center Quality Times! paper.li/KarynDu/133587… Thanks to BizSwell Nicola Arnese Dr. Annie CAIP FCRIC

S2 Ep1 Quality Perks - Coffee & Quality Chat - 05.23.23 - Shaun Marshall x.com/i/broadcasts/1…

Discover how third-party QA can revolutionize your call center operations! Our latest blog post dives into the many benefits, from boosting customer service to driving business success. Don't miss out on these insights 🚀💼 Check it out: bpaquality.com/resources/harn…

S2 E2 Quality Perks - Coffee & Quality Chat - 06.07.23 - The VERINT ENGAGE x.com/i/broadcasts/1…

The Verint approach to value realization #Engage23

Impacts of value realization services 🤯 #Engage23

Our Analytics Gurus help you to quickly achieve value realization.

S2 E3 Quality Perks - Coffee & Quality Chat - 06.29.23 - Milan Batinich x.com/i/broadcasts/1…

S2 E4 Quality Perks - Coffee & Quality Chat - 07.13.23 - Vern Fernandez x.com/i/broadcasts/1…

S2 E5 Quality Perks - Coffee & Quality Chat - 09.26.23 - Elle Neal - AI, Data Analytics, Coffee & Mermaids x.com/i/broadcasts/1…

S2 E6 Quality Perks - 10.04.23 - Utibe Bassey - Love as a KPI & Coffee x.com/i/broadcasts/1…

S2 E7 Quality Perks - Daniel Reed - Is the art of conversation dead? & Coffee x.com/i/broadcasts/1…

S2 E8 Quality Perks - 12.07.2023 - Leslie O'Flahavan - Empathy in #CX & Coffee x.com/i/broadcasts/1…

S3 E1 Quality Perks Chat with Valerie McSorley on Heart Centered Leadership & Women In the Contact Center x.com/i/broadcasts/1…