Breakout streams at #CCMA2025: 💬 Feedback Pro (w/ Cormac Murphy) 🔍 Voice of the Customer 🤖 Quality Mgmt 2025 (w/ Jackie Wilde, AXA) 👥 AI + frontline teams 📊 Smarter WFM (Verint) 🗓️ May 22 | Dublin 🎟️ rpb.li/QDSd7l #ccmaconference

🚨 Last chance to register! rpb.li/QDSd7l The #CCMA2025 Conference is this Thursday, May 22 ✅ CX + EX insights ✅ Speakers from Uber Accenture Amazon + more ✅ Breakout sessions & 150+ attendees #ccmaconference

Today is our Annual Conference - CX & EX How To Thrive in 2025, starting at 9am. Catch all the insights on our livestream here: rpb.li/QDSd7l #ccmalive

How can we better support our #LGBTQI colleagues and customers? Join CCMA Ireland on May 28 starting at 9AM for an industry panel discussion on inclusion, allyship, and action. Register here 👉 rpb.li/aCj7X #CCMA #Inclusion#CustomerExperience

👩‍💼 Join a powerhouse panel of #WomenInCX on 9 July for a CCMA webinar with CallMiner, Inc.: Beyond NPS – The Future of Listening to Your Customers 🎧💡 📅 3–4 PM 💻 Free to attend 🎟 Register: rpb.li/4t3Iwj #CX #NPS #CustomerExperience

📣 CX professionals: Are you making the most of your omnichannel feedback? Join Qualtrics + CCMA Ireland on 10 July, 10AM, for a live webinar on Turning Customer Listening into Action 🎧 🎟 rpb.li/HlQa #CX #Qualtrics #VoiceOfCustomer #Webinar

🚨 Overwhelmed contact centre teams need AI-powered solutions! Join our CCMA Ireland webinar 30 July, 4 PM, with 8x8 to see how Agent Assist can boost agent productivity, reduce stress, and enhance CX. Register 👉 rpb.li/4MY #AI #ContactCentre #CX #Webinar

‼️Call for Entries are Open for the CCMA Irish Customer Contact & Shared Services Awards 2025 to highlight your CX success! 🗓️ Entries close: 10 Sept 2025, 5 p.m. 👉 Download Entry Pack & Submit Today: rpb.li/I7j #CCMALive #CX #Awards

🔔 Save the date: 13 Aug. at 2PM. Join the CCMA Sponsor Webinar with CallMiner & Checkatrade to explore how proactive insights transform customer engagement. 🎤 Rico McLeod (Checkatrade) & Jamie Harper (CallMiner) Register rpb.li/CeGU4O #ProactiveInsights #CX

How do you turn a routine call into a standout CX moment? Join us 3 Sept in Dublin for a CCMA + 8x8 Breakfast Briefing on using tone, pacing & presence to elevate every interaction. With speaker Andy Gillies (ex-actor, 8x8) 🎟 rpb.li/4jzed #CX #ContactCentre

🚨 Final call! 🚨 Get your entries in for the 2025 #CCMAAwards before 5pm, Wed 10 Sept! 🏆 18 categories incl. NEW: Manager & Leader of the Year 📩 Submit via [email protected] 🎉 Celebrate your CX excellence! Details 👉 rpb.li/I7j #ccmalive

Is your contact centre reactive—or proactive? Join AWS + EdgeTier in our CCMA webinar to learn how to: ✔ Spot & prevent repeat contacts ✔ Understand the why behind customer issues ✔ Share real-time insights across the business 🔗rpb.li/Hrty #CX #ContactCentre

💡 Big results don’t always need big budgets. Join Dara Kiernan (KPI Consulting) in our CCMA webinar to learn how to: ✔ Solve problems without spending more ✔ Engage teams in lasting change ✔ Turn constraints into creative wins rpb.li/dgNU

Your personal brand can open doors—or quietly close them. 🚪 Join CCMA’s Members Workshop with Tessa O’Connell to learn how to: ✔ Define your personal brand ✔ Build a 10-point brand plan ✔ Boost your CV & LinkedIn Limited Seats 👉 rpb.li/PtI2

🚀 Career growth starts here! Join our CCMA Members Workshop – Elevate Your Impact with Your Personal Brand this 25 Sept in Dublin. Walk away with: ✔ A 10-point brand plan ✔ Practical tools + peer feedback ✔ A career roadmap for the next 2–5 years rpb.li/PtI2

Social media is evolving—and so is #CX. Join Accenture + industry leaders at our CCMA Sponsor Event: 📅 2 Oct | 🕗 8.30–10.30 a.m. | 📍 The Dock, Dublin Learn how AI & social media are reshaping consumer-brand relationships. 👉 rpb.li/ahj #CCMAIreland #Accenture

🚀 AI Copilot in action! Join our CCMA Members Forum on 9 Oct to hear how eir + Genesys partnered on an AI Copilot programme that transformed CX, ops & engagement. 📍 eir HQ Dublin | 🕘 9–11.30 a.m. 👉 rpb.li/6vV7 #CCMAIreland #AI #Genesys #CustomerExperience

Elevating Every Interaction Join NiCE + evcoms at our CCMA Sponsor Event: 📅 15 Oct | 🕗 8.30–11.00 a.m. ✔ Live demo: NiCE CXone ✔ Customer panel on CX transformation ✔ Practical takeaways to future-proof #CX 👉 rpb.li/cbq5n #CCMAIreland #NiCE

🗺️ Map the moments that matter! Join our CCMA Workshop with W5 (Elaine Donohoe & Ceara Nevin): ✔ Prioritise journeys & personas ✔ Build effective maps ✔ Win stakeholder buy-in Limited to 20 seats. Book your spot now👉 rpb.li/KkFX #CCMAIreland #CX #JourneyMapping

Service provider > Strategic partner Join our CCMA Members Forum on 16 Oct, RDI Hub, Kerry, to hear how Fexco & SEAI built an award-winning partnership. ✔ Partnership insights ✔ AI in action ✔ Networking lunch 👉rpb.li/wds #CCMAIreland #CX #Partnership #AI