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Introducing our Control Room Ambassador of the Year finalists! This award celebrates those who champion the control room. - Amy Crackett – @NorthumbriaPol - Christopher Blackman – @SECAMBULANCE - Courtney Hoare – EEAST Ambulance Service #ControlRoomAwards #UnsungHeroes

Here’s to all of the finalists in the Control Room Awards ceremony this evening - may your evening be as amazing as you all are! Our control room colleagues are often unsung & the team Control Room Awards offers an wonderful awareness of what they do ✨

Meet the finalists for the Team of the Year Award All have gone above & beyond to adapt under pressure & deliver exceptional service - FCIR Learning & Development Kent Police (UK) - C Watch North Team 2 London Ambulance Service - Remote Patient Care Team Yorkshire Ambulance #ControlRoomAwards

The Control Room Awards 2025 take place tonight. Good luck to the five Humberside Police colleagues shortlisted for their outstanding work! 👏 Control Room Awards #UnsungHeroes #HeroesInHeadsets #ControlRoomAwards

Our host Mike Isherwood takes the stage to kick off an unforgettable evening celebrating our Control Room Heroes. Let’s get the show started! #ControlRoomAwards Sopra Steria Salesforce British APCO

The first award of the night, Community Champion, goes to Jack Boyle from National Ambulance Service 🇮🇪🚑 . #ControlRoomAwards

Special Recognition Award for Bravery and Courage goes to Annmarie Harper from Staffordshire and West Midlands Fire Control . A truly extraordinary act of selflessness. #ControlRoomAwards

Services to the Public Award winner is Helen White from Kent Police (UK) . Her dedication and compassion make a real difference. #ControlRoomAwards

Call Taker of the Year Award – Sponsored by @Salesforce. Highly Commended goes to Simon Proctor – North East Ambulance Service. Calm, composed, and compassionate in every call. Proudly recognised as part of the Call Taker of the Year Award. #ControlRoomAwards

And the winner is Paula Jones – London Fire Brigade . Her quick thinking and care helped save a young life in a fire. A shining example of excellence in the Call Taker of the Year Award, sponsored by Salesforce. #ControlRoomAwards

Dispatcher of the Year Award – Sponsored by Sopra Steria Highly Commended: Nicola Smith – Staffordshire and West Midlands Fire Control. Steady hands in the most intense moments. #ControlRoomAwards

And the winner is Aaron Conroy – National Ambulance Service 🇮🇪🚑 . A true professional, excelling under pressure and leading beyond the desk. Honoured as Dispatcher of the Year, sponsored by Sopra Steria #ControlRoomAwards

Leader of the Year goes to Julia Nixon from Yorkshire Ambulanve Service. An inspiring leader who brings out the best in others. #ControlRoomAwards

Young Achiever of the Year Award goes to Megan Allen from Suffolk Police. A rising star with maturity and leadership beyond her years. #ControlRoomAwards Sopra Steria

Lifetime Achievement Award goes to Keith Legresley from East of England Ambulance Service. A career of dedication and excellence. Keith couldn’t be here tonight, but a huge thank you to Keri for collecting on his behalf.

The British APCO Control Room Innovation Award goes to Dale Morgan and Ken Townsend – Joint Emergency Services Control Room, Anguilla. A game-changing collaboration. #ControlRoomAwards

Control Room Ambassador of the Year goes to Amy Crackett from Northumbria Police. A tireless advocate for her team and the profession. #ControlRoomAwards

The Team of the Year Award for the Control Room Awards 2025 goes to C Watch North Team 2 from London Ambulance Service. #ControlRoomAwards

The John Gilhooly Award goes to Keri Drury from East of England Ambulance Service. A true unsung hero who puts others first every day. #ControlRoomAwards

Introducing the Judges’ Award – presented for the first time in 2025. This goes to Merseyside Police, Mersey Fire and North West Ambulance Service for their extraordinary teamwork and response to a major incident in Liverpool. #ControlRoomAwards #standingovation