Thank you all for making ICMI's Contact Center Expo 2024 a success! It was a blast! #customerexperience #customerservice #CX

Let’s face it: The traditional contact center model is struggling to keep up with customer service demands. However, an AI-first approach offers a solution to handle increasing volumes and complexity! READ NOW ➡️ bit.ly/48AMtXy

#CustServ is transforming faster than ever, with #GenAI reshaping agents' roles and customer experiences. In Chapter 1 of a new article series, Andrew Neff dives into how much has shifted in just six months—and why opinions are still split. bit.ly/3UQO5qq #CX #cctr

Peak season is here, and contact centers are feeling the pressure! Discover expert strategies for tackling the busiest months, from conversations about workload to innovative staffing solutions. Let’s survive (and thrive!) together! 💼 bit.ly/4foMQXK #ICMI

💡 Are #GenAI tools putting your customer service at risk? Chapter 2 of Andrew Neff's new series explores 4 key weaknesses that could impact your agents, customer satisfaction, and ROI—and offers actionable solutions to address them. 👉 Read now: bit.ly/4fFBnTK

Is your knowledge base ready for AI? As chatbots and virtual assistants become the frontline of customer service, your content needs to speak their language, too. Josh Streets shares ten tips. Read Now ➡️ bit.ly/3V2Tr1Z

Join Best of ICMI's Contact Center Expo Orlando's Online Event on December 17th at 11am ET. Register today! #ICMI @CCExpo #Onlineevent #customerservice #CX

Did you miss ICMI's Contact Center Expo in October? Don't fret, sign up today for Best of ICMI's Contact Center Expo Orlando on December 17th online! #customerexperience #CX #onlineevent #ccexpo

ICMI's State of the Contact Center in 2024 report shows 66% of centers are adopting AI, with a focus on hybrid work models and AI training. The 2025 calendar features new certifications in AI in the Contact Center, plus Contact Center Expo dates and more. bwnews.pr/4ixS4Cz

Join Best of ICMI's Contact Center Expo Orlando's Online Event on December 17th at 11am ET. Register today! #ccexpo #icmi #onlineevent #cx

Join Us Today for Best of ICMI's Contact Center Expo Orlando's Online Event at 11am ET. Register today! #ccexpo #ICMI #CX #onlineevent #customerservice

We wish you a wonderful Holiday Season filled with joy, happiness, and prosperity.

Happy New Year! #ccexpo #icmi #contactcenter #customerservice #CX

Take your leadership skills to the next level! This course is for leaders who want to build high-performing teams and deliver exceptional customer experiences. 🔗 Register here: bit.ly/4fH2f5k #ContactCenterLeadership #CustomerExperience #ProfessionalGrowth #ICMI

💼 Master workforce efficiency to optimize schedules, meet demand, and keep your team engaged! Learn forecasting and scheduling best practices for real-time management. 🔗 Register now: bit.ly/4iZUDgY #ContactCenterExcellence #ProfessionalDevelopment #ICMI

Mark your calendars... ICMI's A Digital Experience has been announced. Registration opens next month. Mark your calendars for April 23, 2025! #ccexpo #CX #icmi #tradeshow

#Zoom #Hairday #FridayFunny #TGIF

#FridayFunny #TGIF #Rememberwhen

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📣 Join us on 5/14! NICE will deep-dive into the latest research on performance management and you’ll gain critical insights into how to establish a nimble, state-of-the-art performance management powerhouse that elevates experience for all. RSVP now: icmi-resources.icmi.com/c/pubRD.mpl?se…