Next week, we will be delivering some British Sign Language lanyards & communication cards to our local Deaf club to thank them for their ongoing support. They will be available at Queen's and King George Hospitals, St. George's Wellbeing Hub and the Barking CDC, very soon 🙂💙

This morning we surpassed 100 followers on the ‘Andy’s Man Club Romford’ FaceBook page. Thank you to those who have already showed their support. We are back tonight at 7pm - 9pm. Have a great afternoon 🙂👌

romfordrecorder.co.uk/news/24905511.…

Patient Stories Wanted 🗣️ If you are a patient or work closely with one and have a story to share about your experience at our Trust, we are here to listen. 🙂⬇️

Could you be a Patient Partner? We are currently recruiting for Patient Partners. If you are interested or know someone who may be, please get in touch with the Voluntary Services Team via email at [email protected]

Accessible Information Standard - Five Basic Steps Following on from the AIS Patient Panel last week, here are five steps to ensure that people using our services receive information in the way they can access and understand...

A BIG thank you to our Charity Team for providing us with these lovely colouring packs for our patients. The Patient Experience Facilitators will be placing these in wards/areas Patient Experience trolleys.

Accessible Information Standard (AIS) Patient Panel Event Following the fantastic feedback from last month’s AIS Patient Panel at KGH, we’re excited to bring the same event to Queen’s Hospital. 🗓 Thursday 24 April 2025 🕙 10:00am – 12:00pm 📧[email protected]

#ANDYSMANCLUB Walk&Talk999 The FSA Over The Line Mind, Body & Sole Checkout andysmanclub.co.uk for the locations. If you are attending AMC Romford based at Queens hospital you get free parking at the multi storey car park. Smashing the #stigma

Community Engagement Recap 👥 The Patient Experience Team continue to visit local community groups in a bid to gain first hand experiences of our Trust. These groups include: Havering Asian Social and Welfare Association (HASWA), Parkinson's UK & The Harold Hill Warm Hub.

Accessibility Lanyards 👀🌻✋🤚👂 We now have 4 accessibility lanyards available at the reception desks at QH & KGH. They include: Visually impaired, Hidden disabilities, Deaf/BSL user and Hard of hearing.

Déjà vu? 1️⃣7️⃣👌 17 again last night, with 5 guys attending for the first time. You can feel a real sense of community building, which was always the aim - so many of the lads have come a long way since we opened in December. Long may it continue. #ANDYSMANCLUB

🌟 FFT Awards | June 2025 (Based on May's Data) 🌟 Congratulations to the Emergency Department, NICU, and Juniper Endoscopy Unit for featuring in this month’s FFT Awards! Thank you to all the staff, teams, and care groups who go above and beyond with FFTs and patient feedback. 💙

Accessible Information Packs are being added to all Patient Experience Trolleys! They include key resources to support patients with additional needs 👁️👂👐🌻 Let’s continue to make care accessible and inclusive for everyone 💙

Such a proud moment ⭐️Well done team Iris on a double Gold Ward Accreditation. Sustained effort and perseverance has ensured an improvement journey that will benefit both our team and our our patients 👏👏Surgery Anaesthesia Critical Care Group BHR NHS 💙 #hellomynameisEllen 🌈💙 🌼HellomynameisCarol🌈 ꪑꫝꫀ𝘳 Patient Experience & Voluntary Services at BHRUT

Friends and Family Tests (FFT) are a vital way for us to gather feedback and improve our services. Did you know you can access online surveys for every area using the link below? 🙂🔗iwantgreatcare.org/unplugged2/bar…

Urology Patient Panel | 23.07.25 Thank you to everyone who attended yesterday’s Urology Patient Panel and took the time to listen to our patients share their experiences. The feedback was incredibly positive - our patients truly felt heard, valued and all left with a smile.💙

📢 The Accessible Information Standard (AIS) ensures patients with communication needs are supported every step of the way. ✅ Identify ✅ Record ✅ Flag ✅ Share ✅ Meet ✅ Review Safer and more inclusive care starts with clear communication. 💙

🌟FFT Awards | August 2025 (Based on July's Data)🌟 💙Congratulations to all of the teams who featured this month and thank you to the staff, volunteers, teams & care groups who go above and beyond with FFTs & patient feedback.

🌟FFT Awards | Sept 2025 (Aug’s Data)🌟 💙 Congratulations to Antenatal Ward, QH ITU & our Emergency Department! 👏 Huge thanks to our Maternity Experience Team for going above and beyond. ✅ ED’s best results since May ‘21. ✅ QH ITU: 100% response rate.