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📢 Telco rules are broken—and Australians are paying the price. Last week, members of the Fair Call Coalition met in Sydney with a clear message: the current telco rules aren’t working. Consumers are being misled, overcharged, and let down—and the industry keeps writing its own

This week our CEO Carol Bennett attended the Telstra CEO Roundtable, meeting with Telstra CEO Vicki Brady, Telstra executives and community and consumer sector leaders. These regular Roundtables are a chance to have consumer voices heard at the very top of Australia's largest

We congratulate the Albanese Government on its re-election. With a renewed mandate, now is the time to deliver long-overdue reforms that will make Australia’s communications landscape fairer and future-proof. Four key priorities as the 48th Parliament kicks off: ✅ Passing the

April at ACCAN 📆 With ACCAN CEO Carol Bennett Carly Kind Telstra BIRRR National Press Club Andrew Leigh Cassandra Goldie🌈 ACOSS Jihad Dib MP Infoxchange #ACCAN #advocacy #auspol #auspolitics #connectivityforall #telecoms

📢 Changes in the Communications portfolio ACCAN congratulates Michelle Rowland on her appointment as Attorney-General and thanks her for her strong leadership as Minister for Communications. In the last term of parliament, Minister Rowland drove major reforms to improve consumer

Yesterday TPG Telecom/Vodafone Australia accused rival telco Telstra of misleading consumers by making false claims about its network size. Speaking to ABC News, our CEO Carol Bennett called on the ACCC to investigate and take strong action if consumer rights have been

📢 ACCAN's stance on Telstra's 2025 price hike. Read our statement: accan.org.au/media-centre/m… #telstra #broadband #internet #mobile #ACCAN #consumerrights #costofliving #nbn

📢 23 Consumer Advocacy Groups Demand Overhaul of Telco Consumer Protections. A coalition of 23 consumer advocacy organisations, known as the Fair Call Coalition, is urging Communications Minister Anika Wells to direct the Australian Communications and Media Authority (ACMA) to

"Industry self-regulation of sales practices isn’t working. As the Government has done for financial hardship and domestic and family violence, it’s time to introduce an enforceable standard for sales practices,” Stephanie Tonkin ACCAN Financial Counselling Australia consumeraction.org.au/put-consumers-…

And that's a wrap! Thank you Financial Counselling Australia for having us at at your Shake It Up Conference for 2025 🤗 #FCAConf25 #finance #financial #financetips #financialcounsellingaustralia

The telco industry is driven by commercial goals—which is why self-regulation within the telecommunications industry isn’t enough to protect consumers, according to ACCAN CEO Carol Bennett in an interview last Friday with ABC Canberra. From murky sales incentives to inadequate

The telco sector is letting Australians down — and the allegation that Telstra has misled consumers about their network size is only the latest example. 📉 41% don’t trust their telco 📡 1 in 3 say coverage didn’t match the hype ⚠️ Misleading sales tactics are the top issue

ACCAN welcomes this morning’s news that Optus will pay a $100 million fine – one of the largest in Australian consumer law history – for unconscionable conduct toward vulnerable customers. Optus has admitted to the shocking conduct. "Unconscionable conduct is a high bar and

No mobile coverage. No internet. No EFTPOS. No ATMs. For two weeks 🤯 That’s what’s happening right now in the southern Queensland town of Dalby. Speaking with ABC Brisbane yesterday, ACCAN CEO Carol Bennett discussed the serious impact of losing access to essential

The communications regulator ACMA is proposing to extend existing expiring spectrum licences to current legacy telcos for up to 16 years rather than hold a competitive auction process. Spectrum is a highly valuable and finite public asset that should attract the best

🚨 Breaking from ABC News Dan Ziffer this morning: ACMA ACMA is proposing to renew valuable spectrum licences - but this decision means taxpayers may miss out on several billion dollars in licence fees. We are concerned this could entrench existing market power and fail

📡 Spectrum is the invisible highway which powers our communications services - and it is a public asset worth billions. Telcos pay good money to use this valuable asset, but their licences will soon expire. Instead of holding an auction in accordance as we have done for

Our CEO Carol Bennett wrote about ACMA's recent spectrum proposal in the Canberra Times this morning. At stake in this complex but important issue: 💰 Up to $3.2 billion in public revenue 🔒 Restrict competition to current telcos pushing up prices for consumers 📲

In a market where real competition is limited, we need better tools and safeguards—like a concessional broadband product and an independent, trusted comparison tool to help people find fairer deals. With the ACCAN Consumer Sentiment Tracker, we have another tool to inform our

Starting a subscription takes seconds. Cancelling it shouldn’t take hours. Our CEO Carol Bennett joined Senator for WA Fatima Payman in Canberra today to launch the Click to Cancel campaign, calling for reform to ensure that cancellation processes are quick and simple, free