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Spend LESS time doing...MORE time engaging. Doing is the act of entering, managing, cleansing. Engaging drives growth. SugarCRM is talking "lifelong commitments to customers" but make no mistake...this is also a lifelong commitment to INTERNAL customers. #SugarCRMARSummit

SugarCRM is seeing strong growth in deal size and adoption of its platform and apps across sales, marketing, and service #SugarCRMARSummit #CRM #CX #martech

The success of SugarCRM and the rapid expansion of their #SugarClub community of users where sharing HOW to use the platform and HOW users are getting to wins can't just be a coincidence... when you invest in #community as a strategy and not just a game...you win.

"We want to make the hard things easier." SugarCRM CEO Craig Charlton on the issues that orgs leaning into #CX face when the tools that power CX have advanced while CRM has stayed the same. #SugarCRMARSummit

Listening to Craig Charlton at #SugarcrmARsummit - sobering stat that 52% of sales leaders believing their CRM system costing them revenue. CRMs have not historically helped people sell, but this is changing - my view lnkd.in/e6ZxHaRK #sales #crmplatform #revenuegrowth

Currently getting a SugarCRM customer success update that we can’t share details of — NDA — but I’ve got nothing but respect for Sugar’s work here. #sugarcrmARsummit

interesting #customer testimonials @ #SugarcrmARsummit - MyPoV: Under NDA but should be published asap

common themes of #customer testimonials @ #SugarcrmARsummit are integration, visibility, wholistic view, flexibility

GReat tag line from @sugarCRM - let the platform do the work. Its right - #AI and #automation should offload every repetitive action to let #CRM users- sellers, agents - focus on the customer and the work at hand. #SugarcrmARsummit

@rich_green_ asks why #CX is so hard. Answer: Because predictions are hard. MyPoV: and because engagements are experienced differently by different persons (and even by the same person at different times) #SugarcrmARsummit

Now we’re with CTO/Chief product officer Rich Green, talking about Sugar Platform for Growth. Focus on AI and analytics to “Let the Platform Do the Work.” #sugarcrmarsummit

The secret to successfully implementing #AI solutions lies in making them available to everyone and them not being sold as "technology" but as helpers #SugarcrmARsummit

Starting 2nd half of #sugarcrmarsummit with an overview of SugarPredict, the embedded AI engine. Alison Eder❤️ notes that one of the top uses of it is prioritization of the #sales pipeline.

"SugarPredict is not a product or feature. It is AI that is embedded across everything in SugarCRM." Alison Eder❤️ sharing integration of #AI in 2 key ways: predictive insights and business intelligence. This is AI as an ambient partner...not a human replacement. #SugarcrmARSummit

Yes, and to listen to your customers that have been impacted in unique ways during this last year, and need companies to do the right thing for them. #CRM #CX

"AI: it is an informer...not a teller." Chris O'Connell SugarCRM #SugarCRMARSummit Pretty much think that says it.

@sugarCRM customer stories focus on trust, care and quick time to value. Put your customers and their needs at the center of conversations and actions - its what makes customer success work. #SugarcrmARsummit #CRM #customersuccess

Jesús Hoyos #cx2advisory #martech #crm #solvis #cx Love too - if you can join our audience in the #CRMKonvos - right after the #sugarCRMARSummit as we discuss with analysts and invited audience or first impressions - so share your views please as you are "the man" in LATAM and more (spanish speaking World) on CRM/CXM :-)

How does the #CRM and #CX market evolve? What do leading analysts think about what SugarCRM is doing as part of this market? Is a platform valuable? Great insight by Kate Leggett, Liz Miller, Michael Fauscette and Clint Oram ! zcu.io/pGDC #AI #crmkonvos

Almost go time at the #sugarcrmARsummit