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According to our survey, nearly 5m consumers received communications they found unhelpful. With the Consumer Duty, firms will need to share timely communications that customers can understand, supporting them in making good financial decisions. fca.org.uk/news/press-rel…

Our Consumer Duty sets a higher standard of consumer protection in financial services. Firms should deliver: - helpful and accessible customer support - timely and clear information - products and services that meet your needs and provide fair value fca.org.uk/news/news-stor…

Consumer duty not just tick-box exercise, the work must continue on.ft.com/3Ycg2tn

Lasting powers of attorney are an important legal mechanism in supporting people in vulnerable circumstances and the Office of the Public Guardian provides a useful reminder that it’s important that they are set up correctly. #SafePairOfHands #FinancialPlanning #Collaboration #ConsumerDuty

This is a very valuable guide that has been authored by a panel of subject matter experts. It addresses the very important matter of bereavement from a professional adviser’s perspective and represents a very practical guide. consumerduty.org/images/Vulnera…

We’re delighted that Michael has agreed to chair this key Alliance forum. His first-hand regulatory knowledge add to his hands-on experience since leaving the FCA, means that there are few better placed to chair the forum. #SafePairOfHands #FinancialPlanning #ConsumerDuty

Lasting powers of attorney are an important legal mechanism for properly supporting people who are in vulnerable circumstances #SafePairOfHands #FinancialPlanning #Collaboration #ConsumerDuty Personal Finance Society LIBF The CISI STEP @SFELawyers

PIMFA's Alexandra Roberts issues new #consumerduty videos looking at what issues could arise as the new duty responsibilities extend into the distribution chain, use & collection of data, corporate culture & treatment of vulnerable customers pimfa.cc/mpEQy

Consumer Duty Alliance hits 10k members in 5 months on.ft.com/45pH5ns

Rising living costs are driving people towards taking out #loans to cover summer spending. Find out how to spot the warning signs. #Fraud #CostOfLiving fca.org.uk/consumers/loan…

Loan Fee Fraud is when consumers are duped into paying fees for a #loan they never get. Stay one step ahead by using our 3-step checklist. fca.org.uk/consumers/loan…

Interested in or responsible for implementing Consumer Duty? This new webinar could be for you. It’ll cover some of the Duty’s thorniest issues and how to cut through the noise to focus on the things that really matter. Find out more and register bit.ly/3P39glo

Not to late to book on for the inaugural Consumer Duty Champions Forum: bovill.com/event/cutting-…

We are looking forward to meeting everyone at the @octomembers #ProgPlan23 today! Our CEO, Keith Richards, will be in attendance 😊 #ConsumerDuty #FinancialPlanning

Our CEO, Keith Richards, sharing the stage with Kate Silverton to recorgnise excellence across the Platform and Advice sector. Congratulations to all the finalists at this evenings Schroders UK Platform Awards! UK Platform Awards #SchrodersUKPA

Congratulations to ⁦@financialwalker⁩ for achieving the CFP Professional of the Year Award at tonight’s ⁦The CISI⁩ #financialplanning24 awards! 😊 #FinancialPlanning #SafePairOfHands

Our CEO, Keith Richards, on stage at the Just Adviser Vulnerability Conference #JustVC #ConsumerDuty #FinancialPlanning The CISI Personal Finance Society LIBF SOLLA

Looking for clarity on how Consumer Duty applies to the ‘coalface’ of delivering financial advice? This new webinar looks at the key building blocks of good advice and the practical steps firms have taken. Learn more and register bit.ly/49Gx1cJ #ConsumerDuty

Unique insights from John Porteous, Nick Eatock and David Ferguson on Thursday at 10:00AM. From service design to advice delivery, they’ll look at how firms are achieving efficiencies and demonstrating positive client outcomes. Learn more and register bit.ly/49Gx1c

Our latest newsletter is out! linkedin.com/posts/consumer…