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How can we modernize contact centers? We answered this call with our Creation strategy alongside Andy Lee, Matt Price, & Dr. Slava Zhakov. Enter crescendo - a harmonious, vertically integrated, AI-first approach. More by Anand Chandrasekaran, Hemant Taneja, & team↓ generalcatalyst.com/perspectives/o…

It is our privilege at General Catalyst to focus on an essential industry problem that touches so many of us - as agents, enterprise decision makers and most importantly as end consumers. We are honored to partner with Andy, Matt, Slava, as well as Alorica on the

It’s all been leading up to this... The true potential of AI will be unlocked by CX companies that can disrupt long-standing industry challenges. #CX #GenAI crescendocx.ai/blog/crescendo…

.crescendo product dropped today! CX with AI and humans working harmoniously. Congrats to the team! linkedin.com/posts/tfamous_…

We at Foundation Capital believe there is $4.6T of work to be automated. AI companies are leading a transition from Software-as-a-Service to Service-as-Software, turning the table on the very essence of SaaS. We look at the areas to be automated in two buckets: 1.) Salaries of

Good lens into how “sell work, not software!”will be embraced by various industries! Thank you for including crescendo! 🙏

While @ Five9, one of the highlights for me was to witness and partner on the digital transformation of many major Fortune 500 companies. That said, the painful part of this was the 2-3 year timeline to get to real benefits and outcomes. For most of this period, the customer

🚨 Have transitioned to Venture Advisor at General Catalyst (and paused on new investing) to focus my time on helping build crescendo with my amazing co-founders and team. See our vision and theory of change below, and it’s off to a terrific start - I will continue to