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How do leaders gauge their progress in pursuing quality as a strategy? Start with the organization's vector of measures. Another way is to use the QOS assessment tool. Complete it individually. Then, consolidate the results and learn together. davidmwilliamsphd.com/2024/11/01/qos…

Making changes to a process is essential to improvement. Leaders can struggle with selecting where to improve. Here's a method that can help select for impact.. davidmwilliamsphd.com/2020/10/04/pri…

WINDS OF CHANGE | vol. 72 issue 3, the shield issuu.com/macshield/docs…

How do leader figure out how to focus attention on work that best serves the customer and get results. Begin with your vector of measures; a set of indicators linking your purpose, core stakeholders, and key outcomes. Here are steps to take: davidmwilliamsphd.com/2021/02/07/usi…

Newsweek released its 2025 list of the "world's best hospitals". Leaders love to compare their organizations to others. Knowing where you rank can be useful, but not enough. How will you learn from leading organizations and get better? davidmwilliamsphd.com/2020/08/06/ben…

These are the kinds of heroes we need. My next donation is Friday. Via NPR npr.org/2025/03/03/nx-…

🚑 EMS leaders—are you ready to take improvement to the next level? Join Mike Taigman and I for a master course designed for EMS leaders to achieve results-driven improvement. Now accepting applications. davidmwilliamsphd.com/ems-course/ #EMS #fire #ImprovementScience

Join us for an in-person, master's level journey into Improvement Science-based leadership for #EMS. ESO and FirstWatch® are co-sponsoring the 'Next Level Improvement Science for EMS' course in #ATX. Learn more and submit your application by April 18. bit.ly/3F5HRhz

On Wednesday's ISQua zoom, I am joined by Dr. Achala Vagal, CCTST co-directer at the U of Cincinnati College of Med. I'll talk about the methods of Quality as an Organizational Strategy and Dr. Vagal will share what it's like to develop quality as a strategy across their system.

I interviewed leaders like Peter Senge, Don Berwick, Blan Godfrey, John Seddon, Paul Batalden, and Michael Maccoby and asked: What drives them to move beyond the status quo and adopt a strategy grounded in the Science of Improvement? Here's what I learned davidmwilliamsphd.com/2025/03/18/why…

Change requires new routines, discipline, & time. When pursuing quality as a strategy, QI projects help us understand the organization & the challenges of making changes. The learning system adds new methods & learning to build a system of improvement. davidmwilliamsphd.com/2025/03/18/lea…

Do you have 2 mins? Watch the trailer for an upcoming master class to help EMS & fire leaders build the capability to do results-driven improvement with Mike Taigman & me. Co-sponsored by ESO & FirstWatch® youtu.be/fKZftQw-FVo #ems #firedepartment

I am grateful to the leaders at the Quality Leaders Forum at the Children's Hospital Association for inviting me to discuss research on the role of CQOs in driving quality across systems. It was a privilege to introduce the methods outlined in our book, "Quality as an Organizational Strategy."

🚨 EMS leaders need more than grit—they need tools to test, measure & improve. That’s why Mike Taigman and I built Next Level Improvement Science for EMS Leaders. 🎙️ I joined @UKRobL on EMS One-Stop to explain why: 🔗 davidmwilliamsphd.com/ems-course/ 🎧 apple.co/4aKVQn7

Joined the #handsoff crowds in Austin, Texas. #resist

Quality as an Organizational Strategy blends the theories of systems thinking, variation, knowledge, and psychology with methods for developing a learning organization to pursue continuous, results-driven improvement. Learn more: davidmwilliamsphd.com/book/

Powerful benchmark: compare a new employee on day 1 with the same person 6 or 12 months later. Are they still eager to find purpose, contribute meaningfully, and make a difference? QOS is an alternative—methods that transforms how people work together. bit.ly/QOSbook

The applications deadline is one week from today. Don't miss this opportunity to be part of a select cohort of leaders in the only advanced improvement science program for emergency services. ⏳ Apps close April 18 🔗 davidmwilliamsphd.com/ems-course/

The applications deadline is Friday. Don't miss this opportunity to be part of a select cohort of leaders in the only advanced improvement science program for emergency services. ⏳ Apps close April 18 🔗 davidmwilliamsphd.com/ems-course/