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1/2 We continue to assess damage from the ice storm in Ontario. As the local power company continues to restore power, replace damaged poles and clear areas for access.

2/2 Our crews are working to repair downed lines and get impacted customers reconnected as quickly and safely as we can. We appreciate your patience. Please stay safe.

1/2 As downed poles, power lines and trees are cleared, power restores and affected sites are cleared for safe access, our crews are repairing damaged lines to get impacted customers in Ontario reconnected and back online.

2/2 Remember to stay well away from downed lines. Thank you to our technicians who are working non-stop to restore services and to our customers for your patience.

1/2 We’re making good progress getting customers back online in ice storm-affected Ontario communities where power has been restored.

2/2 Although we don’t have specific times of restoration for remaining customers just yet, rest assured our crews are working non-stop to repair damaged lines and reconnect customers as quickly as they can. We appreciate your continued patience.

1/2 Continued power outages as well as downed trees, poles and lines are still affecting some customers in Ontario.

2/2 If you have power but no service, please know that we continue to work closely with Hydro and local partners to gain safe access to damaged equipment so that we can complete repairs and get remaining customers without service reconnected.

2/2 waiting a few seconds and then plugging it back in. We appreciate your patience and understanding as we work to get all customers reconnected.

Most customers impacted by Ontario's recent ice storm are reconnected where power has been restored. If you have power but no service, our crews may still be completing repairs or you may need to reboot your modem by unplugging it, 1/2

1/3 While most customers impacted by last week’s ice storm in Ontario have been reconnected, some may still be experiencing a disruption to their service.

2/3 This is either due to continued power outages or areas where our crews have just received safe clearance to access damaged equipment to make repairs.

3/3 If your power is back but service is not, don’t forget to try rebooting your modem by unplugging it, waiting a few seconds and then plugging it back in. If that doesn’t work, please reach out to us at 1-888-345-1111 so we can check your location.

On May 7th 2025, Alert Ready will test its emergency system. Wireless Public Alerting (WPA) capable devices may receive a test emergency alert. This test is sent by provincial emergency management officials via wireless carriers’ networks including Eastlink.

Some customers in parts of South Western NS may be experiencing an interruption in services as a result of damage to our fibre by a third party construction vehicle. Our crews are enroute to begin repair work and expect to have services back up by this afternoon.

Our crews are onsite completing repairs to equipment damaged by a third party construction vehicle affecting some customers in South Western NS. Thank you for your patience and understanding. We expect service to be back up this afternoon.

Some customers in Dartmouth NS and surrounding area may be experiencing an interruption in service due to an equipment issue. We are working to resolve as quickly as possible and appreciate your patience.

Service should be restored for customers in Dartmouth and surrounding area. If you’re still without service and have tried rebooting your equipment, please call us at 1-888-345-1111.

A fire in New Liskeard (ON) has impacted services to customers there and some surrounding communities incl Cobalt and Haileybury. Once the fire is under control, and we’ve been granted safe access, we can assess & repair damaged equipment. In the meantime, please be safe.

Services for some customers in New Liskeard remain affected by yesterday’s massive fire. Thank you to our on-the-ground team who have been working around the clock to make repairs and restore services wherever they have safe access to do so.