This week we are joining 870 delegates at the Financial Counselling Australia conference at the PCEC. It's a chance to hear from financial counsellors and community stakeholders about what's happening on the ground for consumers experiencing vulnerability.

We have formed a partnership with key leaders in family violence and economic abuse to develop better practice guides for energy and water businesses to support consumers who are experiencing family violence. 🔹 Read the full media release - esc.vic.gov.au/media-centre/s…

This week, we met with energy and water ombudsman and fellow regulators to share some exciting work to improve family violence protections for water and energy customers. 🔹 Read the full media release - esc.vic.gov.au/media-centre/s…

We have released our final decision on the Victorian Default Offer electricity price, locking in lower prices for consumers and small businesses from 1 July 2024. Learn more: go.vic.gov.au/3UNEWyh

Help us address key issues in the energy retail market as we review and update the Energy Retail Code of Practice to support ongoing protections for Victorian energy consumers. Submit your feedback via Engage Victoria by 19 July 2024: engage.vic.gov.au/energy-retail-…

Our 2024 taxi review draft decision proposes to increase maximum unbooked taxi fares to reflect higher minimum wages & running costs, and to retain the current caps on non-cash payment surcharges. Have your say on our draft decision by 12 July 2024: engage.vic.gov.au/taxireview2024

Are you a customer of 💧 Goulburn-Murray Water? We have released our final decision on Goulburn-Murray Water's prices for the next 4 years. From 1 July 2024, prices will change broadly in line with inflation. Read our media release to find out more: go.vic.gov.au/3XqGUHH

Are you a customer of 💧 Greater Western Water? We have released our final decision on Greater Western Water's prices for the next 4 years. From 1 July 2024, typical bills will rise by less than inflation. Read our media release to find out more: go.vic.gov.au/4cefwRs

View key land access trends with our new interactive dashboard. The dashboard provides a visual summary of monthly reporting data required from electricity transmission companies under the Land Access Code of Practice. Check it out now: go.vic.gov.au/3VEtIwb

We have confirmed the prices to apply in 2024-25 for Victoria’s 16 water businesses. Typical water bills will generally rise in line with inflation over 2024–25. 💧 Read our media release: go.vic.gov.au/4bnjXbC 💧 Learn about your water consumer rights: go.vic.gov.au/3zsHryK

We sadly farewell our outgoing Chairperson Kate Symons, who concludes her term this week. Kate is regarded by her colleagues as a leader of integrity, who role models collaboration and strives for excellence in every aspect of her work. We wish her the very best. Thank you Kate.

Did you know that high discounts advertised by electricity providers prior to 30 June 2024 may not roll over to the new financial year? Learn more about your energy consumer rights and the support available to you: go.vic.gov.au/3QYXXMZ

Finding out if you could get a better deal from your energy retailer is easy. All Victorian energy retailers must carry out ‘best offer checks’ and let you know if they have another offer that might save you money. Find out more: go.vic.gov.au/Djpzer