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"The blunt truth is that business banking is years behind retail in the way the industry digitises for customers," says Chris Waring, Head of Digital Customer Journeys at NatWest Group at #FutureOfFinTech

Speaking at #FutureOfFinTech Chris Waring from NatWest says that FIs have legacy tech stacks with layers of various tech on top of that, adding that some FinTechs that wouldn’t be expected to do that have. That slows us being able to do al the things we’d like to, he says.

Chris Waring, Head of Digital Customer Journeys, NatWest Group says that an important point that is often missed is that there are so many unhappy parts of business banking because of the complexity of the product and the customer, which is not echoed in retail #FutureOfFinTech

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Nominating your company for an award can be a daunting experience if you've never done it before, but fortunately the entry process for the #PaymentsAwards could not be simpler - here's how it works: payments-awards.com/awards/enter.p…

🚨 Registration is now open! Join us on 9 Oct 2025 at the Hilton London Tower Bridge for The Future of AI in Financial Services. Explore AI’s role in fraud, compliance, CX & more. 👉Register now to secure your place: ow.ly/tZC650WbxHh

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Zopa Bank enters current account market with high-interest Biscuit offering fstech.co.uk/fst/Zopa_Bank_…

🚀 We’re thrilled to announce the Future of AI in Financial Services Conference is returning for 2025! 📅 9 October 2025 📍Hilton London Tower Bridge. 👉 Register now to secure your place: ow.ly/xeb150WfBiF

.Mastercard launches #A2A instant payments sandbox for UK banks and financial institutions fstech.co.uk/fst/Mastercard…

.Barclays UK restricts cryptocurrency purchases with credit cards for UK retail customers fstech.co.uk/fst/Barclays_b…