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Empowering customers is great. Empowering employees too? Even better. Roger Crown, VP of Technology Operations at Marathon Health, is using Freddy AI to support both sides of the service equation, driving better outcomes for everyone. Watch his full session with our CCMO Mika

We asked Freshworks customers where AI is making the biggest difference in their day-to-day work. The results? 61% say it’s all about automating those repetitive queries and reducing agent workload. Translation: more time for the complex stuff that actually matters. Download

Introducing Freshservice for Managed Service Providers (MSPs)! Designed to end the chaos of handoffs and knowledge silos. Learn more about the launch: bit.ly/4lt1mjU

Here’s the thing most leaders miss: AI isn’t just a tech upgrade. It’s a complete reimagining of how work gets done. And it all starts with culture. You can have the best AI strategy in the world, but if your people don’t believe in the vision, you’re stuck. Plot twist: IT is

AI revolution is no longer top-down. It's bottom up. And small businesses are leading the charge in embedding AI tools to drive their productivity, close talent gaps, and scale smarter 😎

How do you balance operational needs with the drive to innovate responsibly? Jess Evans, Vice Chancellor and CIO of Maricopa Community Colleges, explains why asking the right questions and empowering your team leads to meaningful, ethical progress. If you are a CIO, download