Gage Grammerš«§
@gagegrammer
Director of Brand Strategy and Growth @ThuliumCo. Disney šøš¼ GIF š Mentor @DivIncatx. #SocialSelling #PersonalBranding
ID: 235351162
07-01-2011 23:58:30
13,13K Tweet
1,1K Followers
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#SocialCare isnāt about closing ticketsāitās about opening relationships. ā Fast responses? Necessary. ā Feeling seen and valued? Game-changing. #AI + human #personalization = social care that sticks. Our Director of Brand Strategy and Growth, Gage Grammerš«§, breaks it down:
At Thulium, we believe that #AI is a powerful tool, but it canāt replace the human touch when it comes to #SocialCustomerCare. š¤ā¤ļø In her latest blog post, Gage Grammerš«§ dives into how AI can support social customer care but shouldnāt be the sole driver. Itās about using AI to
"Your content might get attention, but your conversations build trust. Your buyers donāt just read, they watch how you show up." In Gage Grammerš«§'s blog post, she points out that itās about showing up meaningfully where it matters. The brands winning in B2B arenāt shouting
Not all engagement is created equal. A ālikeā is polite. A comment starts a conversation. A share with perspective? Thatās influence in action. In her latest article, Gage Grammerš«§ explores why engagement is more than metricsāitās the story your audience tells about your brand.
#SocialMediaEngagement is any interaction between a user (your audience) and your content. Not all engagement is created equal, and each channel has their own metrics that are important to understand to tell the right story. Gage Grammerš«§ takes us through the three different types