Ken Grady (@gradyken) 's Twitter Profile
Ken Grady

@gradyken

IDEXX CIO & Life Science IT guy, writer, occasional blogger, curious about many things. Eater of bacon. He/Him.

ID: 29737742

linkhttp://www.gradygroove.com calendar_today08-04-2009 15:19:21

5,5K Tweet

1,1K Followers

1,1K Following

Ken Grady (@gradyken) 's Twitter Profile Photo

My fourteen year old had a track meet today. His older sister and I showed up to cheer him on. #fatherhood #teenagers #family #bestfiftydollarsivespent Fathead

My fourteen year old had a track meet today. 

His older sister and I showed up to cheer him on. 

#fatherhood #teenagers #family #bestfiftydollarsivespent <a href="/Fathead/">Fathead</a>
Ken Grady (@gradyken) 's Twitter Profile Photo

Sneak peak behind the scenes: Later in June launching a collaboration w/ good friend & thoughtful person, Seth Rigoletti. Feeling so grateful to have the chance to do this kind of thing w/this kind of partner. And remember… It’s not personal. 😎 #ItsNotPersonal #launchingsoon

Sneak peak behind the scenes:

Later in June launching a collaboration w/ good friend &amp; thoughtful person, <a href="/srigoletti/">Seth Rigoletti</a>. 

Feeling so grateful to have the chance to do this kind of thing w/this kind of partner.

And remember… It’s not personal. 😎

#ItsNotPersonal #launchingsoon
Ken Grady (@gradyken) 's Twitter Profile Photo

W00t! Join Seth Rigoletti & I live w/ Maryfran Johnson today to talk about our new podcast on work, culture, & taking the ego out of leadership! 'It's Not Personal' itsnotpersonal.net youtube.com/watch?v=-myInR… #leadership #CIO #podcast

Ken Grady (@gradyken) 's Twitter Profile Photo

Ep. 2: 'What's a Meeting?' - Why do we complain about meetings? Probably because we're doing most of them wrong Want to make work more human/engaging/more productive for yourself & your colleagues? Start w/ your meetings… #podcast #itsnotpersonal #CIO open.spotify.com/episode/1z6T5Y…

Vala Afshar (@valaafshar) 's Twitter Profile Photo

“You don’t have to do it the way you’ve always done it. If we’ve learned anything in the last two years, let it be this one thing.”

“You don’t have to do it the way you’ve always done it. 

If we’ve learned anything in the last two years, let it be this one thing.”
Ken Grady (@gradyken) 's Twitter Profile Photo

What tools do you use w/o thinking? An email when a call would be better? A powerpoint just to make your point? This week - Seth Rigoletti & I talk about how to better use tech day to day & how to engage one another w/ intention. open.spotify.com/episode/7C64xP… #leadership #podcast

What tools do you use w/o thinking?

An email when a call would be better? A powerpoint just to make your point?  

This week - <a href="/srigoletti/">Seth Rigoletti</a>  &amp; I talk about how to better use tech day to day &amp; how to engage one another w/ intention. 

open.spotify.com/episode/7C64xP…

#leadership #podcast
Ken Grady (@gradyken) 's Twitter Profile Photo

Ever have a 'red pill/blue pill' moment that changed your context completely? I enjoy every episode of 'It's Not Personal' but I'm super proud of Ep. 4: 'Red Pill in the Morning.' Seth Rigoletti & I share those moments that changed everything. open.spotify.com/episode/1ODSQO… #Leadership

Ever have a 'red pill/blue pill' moment that changed your context completely?

I enjoy every episode of 'It's Not Personal' but I'm super proud of Ep. 4: 'Red Pill in the Morning.' <a href="/srigoletti/">Seth Rigoletti</a> &amp; I share those moments that changed everything.

open.spotify.com/episode/1ODSQO…

#Leadership
Ken Grady (@gradyken) 's Twitter Profile Photo

Best customer service? @delta, Margaret had me rebooked within 5 min of a flight change. And I’m actually landing an hour earlier. Thank you!! #customerexperience #atlanta

Best customer service? @delta, Margaret had me rebooked within 5 min of a flight change. And I’m actually landing an hour earlier. Thank you!! #customerexperience #atlanta
Ken Grady (@gradyken) 's Twitter Profile Photo

Wow.. 32 Bar Blues ... your eCommerce site may be one of the worst / most out of date I've seen in years. 'How did you hear about us: Please select from this list of ~200 nearly identical codes..' I hope the clothes are better! #ux #designfail #askingyourcustomerstodowork

Wow.. <a href="/32BarBlues/">32 Bar Blues</a> ... your eCommerce site may be one of the worst / most out of date I've seen in years. 'How did you hear about us: Please select from this list of ~200 nearly identical codes..'  

I hope the clothes are better! 

#ux #designfail #askingyourcustomerstodowork
Ken Grady (@gradyken) 's Twitter Profile Photo

Hey Delta ~ DL5203 was cancelled? But reinstated? But we took off? But we’re an hour late? And I missed my international connection? But you don’t want to compensate for a hotel overnight? But you thank me for my platinum status? What the everliving hell. #customerexperience

Hey <a href="/Delta/">Delta</a> ~ DL5203 was cancelled? But reinstated? But we took off? But we’re an hour late? And I missed my international connection? But you don’t want to compensate for a hotel overnight? But you thank me for my platinum status? What the everliving hell. #customerexperience
Ken Grady (@gradyken) 's Twitter Profile Photo

Hey @delta.. paid for my own hotel rooms in NYC last night after the fiasco that was DL5203. Up today & actually on DL0482… but no pilot. Deplaned everyone & pretty set to miss ANOTHER connection. Am curious if the customer service response will once again be 🤷🏻‍♂️🤷🏻‍♂️ #travelhell

Ken Grady (@gradyken) 's Twitter Profile Photo

Every single January, Spotify's algorithm says 'You've been listening to SO much holiday music the last few weeks, you must want more!!' It takes ~6 weeks for it to fully purge the vapors of xmas hangover. There has got to be a better way... yes? #algorithmfail #discoverweekly

Every single January, <a href="/Spotify/">Spotify</a>'s algorithm says 'You've been listening to SO much holiday music the last few weeks, you must want more!!' 

It takes ~6 weeks for it to fully purge the vapors of xmas hangover. There has got to be a better way... yes?
#algorithmfail #discoverweekly
Ken Grady (@gradyken) 's Twitter Profile Photo

Hey Spectrum - for years, I’ve been trying to get you to stop killing trees and update the fact that my house is not a multi unit anymore. This is literally three months of bullshit that you’ve mailed me. STOP IT. #cx #pollution #WTF

Hey <a href="/GetSpectrum/">Spectrum</a> - for years, I’ve been trying to get you to stop killing trees and update the fact that my house is not a multi unit anymore. This is literally three months of bullshit that you’ve mailed me. 

STOP IT. 

#cx #pollution #WTF