🔥The 9th Round of Easy Loan, Earn $40 Reward is in progress❗️ ⏰ Promotion Period: January 15th - Feburary 15th, 2025 👉 Register now and check more details at gate.io/campaigns/358

Check out my latest article: MIT Enterprise Forum New York City: End Of Broadcast linkedin.com/pulse/mit-ente… via LinkedIn

Check out my latest article: Avoiding the hype when you digitally transform your contact centers linkedin.com/pulse/avoiding… via LinkedIn

With investments Amazon, Google, and Apple have made in AI, ML, and speech technologies, and improved adoption rates for speech, it's time for the self-service voice channel to shine. #contactcenter #customerexperience #CustomerService #amazonconnect #genesyscloudcx #carahsoft

Join me at AWS Summit Washington, DC June 7-8 aws.amazon.com/events/summits… #awscloud #awssummit

Check out my latest article: Why you need high-resolution analytics in your voice channels linkedin.com/pulse/why-you-… via LinkedIn #contactcenter #customerexperience #ivr

An interesting way to #reducecosts in the #contactcenter. linkedin.com/pulse/balancin…

We are excited to announce our upcoming webinar on Gyst CX and Gyst Analytics, hosted in collaboration with #carahsoft and #aws. Sign up if you'd like to learn more on how to reduce your #contactcenter costs and guide #digitaltransformation carahevents.carahsoft.com/Event/Details/…

Check out my latest article: Does Improving #CX Really Save You Money? Here's How One Contact Center Proved It Out. linkedin.com/pulse/does-imp… via LinkedIn

I'm honored to have our article published the January 2024 edition of Contact Center Pipeline magazine. It's great to see speech finally getting what it needs to go mainstream in call centers. contactcenterpipeline.com/Article/the-br… #ContactCenters #CustomerService #CustomerEngagement #Speech

We are delighted to announce our new partnerships with Amazon and Carahsoft Technology Corp. via press release this week. #contactcenter #customerexperience #aws #genesyscloudcx #carahsoft globenewswire.com/en/news-releas…

We are publishing case studies on improving voice self-service in the contact center. This one is for a large, well known bank and details the performance improvements we achieved with the customer...linkedin.com/pulse/gyst-cas… #contactcenter #voicebot #ivr #customerservice #cx

Happy to share case study number two on improving #CX and #CustomerService in the #ContactCenter. This study indicates the #IVR optimization and #CostSavings data gathered over a one week time period and 20,000 phone calls. linkedin.com/pulse/gyst-cas… via LinkedIn

Excited to explore how cutting-edge technologies like #AI are reshaping #government #CX at Carahsoft’s #govCXS on 6/6! Join top thoughts leaders to discuss the future of a customer- centric government: carah.io/CXSGyst

Check out our latest article: Gyst Case Study - Customer Success Story #3 linkedin.com/pulse/gyst-cas… via LinkedIn

Check out my latest article: Gyst Case Study - Customer Success Story #4 linkedin.com/pulse/gyst-cas… via LinkedIn

We’re happy to sponsor Carahsoft’s #govCXS on 6/6! Join us as we delve into the impact of #AI on #government #CX, engage in discussions on leadership, diversity and #digitaltransformation. Let's collaborate for a more customer-centric government: carah.io/CXSGyst

Looking forward to our live-stream hosted by Amazon Web Services today. We'll talk about how Gyst Technologies cloud-based products improve the #CustomerExperience and reduce #ContactCenter costs for #AmazonConnect and #AmazonLex. Join us at 2pm PT at: twitch.tv/aws

Is your IVR speaking too fast—or too slow—for your customers? The right pace boosts CX, saves costs, and builds trust. Personalize prompt speed for every caller’s needs. Find out how in my latest article: linkedin.com/pulse/why-list… #CX #ContactCenter #VoiceAI

Is your IVR system frustrating customers? 🚨 In my latest article for Contact Center Pipeline, I explore how Conversational AI & smarter design can transform Voice IVR into a seamless experience. Let’s rethink CX together. Read: contactcenterpipeline.com/Article/the-ca… #CX #IVR #ConversationalAI

The #AWSSummit NYC 2025 was a day full of innovation, learning, and collaboration! The event showcased how AWS is driving transformation across industries.📽️ Check out the short video here: #AmazonConnect #CustomerExperience #ContactCenter #AWS