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Your most lasting customer connections often take root after purchase — like when a customer reaches out about a return or a stolen package. Here’s how to make sure those connections last. ow.ly/YIf250Ul9w2 #customerservice #customersupport #CSAT #postpurchase #Extend

Software selection, labor forecasting, continuing education — these are some of the most common (beatable) challenges for ecommerce and retail support leaders. ow.ly/2Y5W50Ula0T #customerservice #customersupport #CSAT #postpurchase #shippingprotection #productprotection

How do you discourage return fraud without handicapping the post-purchase customer experience? extend.com/post/what-is-r… #retail #returnfraud #ecommerce #postpurchase #customerexperience #CSAT #Extend #productprotection #shippingprotection #retailshrink

It’s possible to maintain control over the customer experience — despite common shipping-related setbacks. ow.ly/kLr450UUaJg #shipping #fulfillment #customerexperience #shippingprotection #Extend

From wardrobing to empty box fraud, bad actors are finding creative ways to commit return fraud and steal from merchants. extend.com/post/what-is-r… #retail #returnfraud #ecommerce #postpurchase #customerexperience #CSAT #Extend #productprotection #shippingprotection #retailshrink

From supply chain disruptions to higher expectations regarding customer service, these are the shipping-related issues you need to tackle in order to grow your business. ow.ly/HYVH50UUaPo #shipping #fulfillment #customerexperience #shippingprotection #Extend

We’re so excited to announce our newest merchant partnership with Mattress Firm, the nation’s largest mattress specialty retailer! ow.ly/BXSp50V5AG8 #MattressFirm #Extend #mattressprotection #productprotection #pressrelease #mattress

Between chargebacks, shipping fees, and everything in between, the costs of manual fraud detection quickly add up. But how much does it actually cost merchants? ow.ly/5Wf750UV5AK #ecommerce #fraud #ecommercefraud #ecommercerevenue #customeracquisition #Extend #postpurchase

Handling all shipping issues internally can drain resources that could otherwise be devoted to more important tasks. Here's how to take control of your customer experience. ow.ly/1Ggx50UUaRz #shipping #fulfillment #customerexperience #shippingprotection #Extend

How can you spot clever return fraudsters and stop return fraud in its tracks (without pulling your hair out)? extend.com/post/what-is-r… #retail #returnfraud #ecommerce #postpurchase #customerexperience #CSAT #Extend #productprotection #shippingprotection #retailshrink

Automation can help reduce the operational costs of manual retail fraud detection while improving the customer experience. Here’s how. ow.ly/ewum50UV5F9 #ecommerce #fraud #ecommercefraud #ecommercerevenue #customeracquisition #Extend #postpurchase

Surprises should be reserved for birthdays and anniversaries, not the customer experience. Thanks, Justin! >> ow.ly/Q8i650VGEzs #productprotection #shippingprotection #customerreview #happycustomer #extendedwarranty #Extend #peaceofmind

Across all industries, returns are costing merchants money. There you can make your returns more profitable with the tips in this article. ow.ly/Q2AM50VHjYU #returns #ecommercereturn #ecommercefraud #deliverydamage #shippingcosts #shipping #shippingprotection #Extend

Modern solutions for modern customers — that’s our specialty. Thanks, Chris! >> ow.ly/saIo50VHm2h #productprotection #shippingprotection #customerreview #happycustomer #extendedwarranty #Extend #peaceofmind

If your return process isn't easy to find or understand, your support team may be spending too much time helping customers navigate your policy. ow.ly/zSrV50VHlLV #returns #ecommercereturn #ecommercefraud #deliverydamage #shippingcosts #shipping #shippingprotection #Extend

Glad we could help out! Thanks, Francisco! >> ow.ly/iy7M50VHm8Q #shippingprotection #customerreview #happycustomer #Extend #peaceofmind

Making the world a little less stressful, one claim at a time. Thanks, Holly! >> ow.ly/noye50VHq59 #shippingprotection #porchpirate #customerreview #happycustomer #Extend #peaceofmind

We’re in it for customers like Jose. Thank you! >> ow.ly/Uhyg50VHqc4 #productprotection #shippingprotection #customerreview #happycustomer #extendedwarranty #Extend #peaceofmind

Meow! Thanks, Debra! >> ow.ly/MKJn50VHqlG #productprotection #shippingprotection #extendedwarranty #customerreview #happycustomer #Extend #peaceofmind

When it comes to backing up our claim that most Extend claims are processed in 90 seconds or less, we’ve got receipts. Thanks, Christopher! >> ow.ly/gwom50VHqSr #shippingprotection #customerreview #happycustomer #Extend #peaceofmind