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🔧 Behind the scenes of smarter stays. In our April issue, Marcelino Fernandes, Head of IT at St Giles Hotels , reveals how bold tech moves—from Opera Cloud to AI readiness are transforming guest experience. 💡 Subscribe: hotelguestexperience.co.uk #HotelTech #GuestExperience

Personalised post-stay touches > points. Loyalty is emotional. #Hospitality #GuestExperience #HotelMarketing #CustomerLoyalty #TravelTuesday #CX #HotelTech #RetentionMatters

Excited to unveil the sponsors for the 1st Hotel Guest Experience Forum in the Middle East, on 4th June 2025 at Fairmont The Palm , Dubai. Special thanks to @AgilysysInc for being the Innovation Spotlight Sponsor! 🌟 📅 Date: 4th June 2025 📍 Venue: Fairmont The Palm, Dubai 🎟️

We are excited to announce Josué Heza as the Innovation Spotlight Sponsor for the Middle East's 1st Hotel Guest Experience Forum on 4th June 2025 at Fairmont The Palm, Dubai! 🌟 📅 Date: 4th June 2025 📍 Venue: Fairmont The Palm, Dubai 🎟️ Claim your VIP Pass:

Introducing Roomio, the Innovation Spotlight Sponsor of the Middle East's 1st Hotel Guest Experience Forum on 4th June 2025 at Fairmont The Palm , Dubai! 🌟 📅 Date: 4th June 2025 📍 Venue: Fairmont The Palm, Dubai 🎟️ Claim your VIP Pass: lnkd.in/gmWp5aDK #HEGF #Roomio

🎤 Speaker Spotlight Proud to welcome Julio Rafael, Director of Marketing Jannah Hotels + Resorts, to the 1st Guest Experience Forum in Dubai! 📍 4 June 2025 | Fairmont The Palm 🎟️ VIP Pass: lnkd.in/gmWp5aDK From digital innovation to influencer success, don’t miss his insights.

🎤 Speaker Spotlight Thrilled to welcome Rebecca Morgan-Ransom, Head of Customer Success & Brand @PremierInn ME, to the 1st Guest Experience Forum! 📍 4 June 2025 | Fairmont The Palm, Dubai 🎟️ VIP Pass: lnkd.in/gmWp5aDK Don’t miss her insights on digital

𝐆𝐮𝐞𝐬𝐭𝐬 𝐭𝐨𝐝𝐚𝐲 𝐞𝐱𝐩𝐞𝐜𝐭 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬 𝐬𝐞𝐫𝐯𝐢𝐜𝐞. Tapping a screen or scanning a code feels more natural than picking up the phone. #GuestExperience #SmartService #ModernStay #RoomServiceRedefined #DigitalComfort #TechInStay

🎤 Speaker Spotlight Excited to welcome Arup Banik, Country Head – India & ME at @Shiji_Global, to #HEGF 2025! Join us on 4th June at Fairmont The Palm, Dubai, for exclusive insights into data-driven, cloud-first guest experiences. 🌐✨ 🎟️ VIP Pass: lnkd.in/gmWp5aDK

🎤 Speaker Spotlight We’re excited to welcome Patrick Antaki, VP Operations – ME, Asia & CIS at Valor Hospitality EU, to the 1st Guest Experience Forum! 📍 4 June 2025 | Fairmont The Palm , Dubai 🎟️ VIP Pass: lnkd.in/gmWp5aDK Join us to hear insights from a leader in service

🎤 Speaker Spotlight Welcome Marta Varela, Director of Revenue Strategy at BrownHotels , to the Guest Experience Forum – Northern Europe Edition! 📅 10 Sept 2025 | 📍 ClarionHotelArlanda , Stockholm 🎟️ VIP Pass: lnkd.in/gW7Ssafn Hear how Marta aligns revenue strategy with

Proud to welcome @Shiji_Group as the Innovation Spotlight Sponsor of the Middle East's 1st Hotel Guest Experience Forum! 📅 4th June 2025 | 📍 Fairmont The Palm , Dubai 🎟️ VIP Pass: lnkd.in/gmWp5aDK Powering seamless guest journeys with digital innovation. #HEGF

Exceptional service drives loyalty and lifts your brand. 👉 Prioritise experience. Deliver excellence. #HGEx #GuestExperience #HospitalityExcellence #ServiceLeadership

Got hotel experience? 📩 Share your insights: [email protected] Your voice can shape the future of the industry. #HGEx #HotelIndustry #HotelExperts #ShareYourStory #UKHotels

🎤 Speaker Spotlight We’re thrilled to welcome Laurent A. Voivenel, SVP at Swiss-Belhotel International , to the Middle East’s 1st Hotel Guest Experience Forum! 📍 4 June 2025 | Fairmont The Palm , Dubai 🎟️ VIP Pass: lnkd.in/gmWp5aDK #HGEx #HotelLeadership #FutureOfWork #TeamCulture

🎤 Speaker Spotlight Excited to welcome Ilavarasi Raja, Cluster Hotel Manager at Signature Group of Hotels, to #HGEF! 📍 Fairmont The Palm, Dubai 📅 4 June 2025 🎟️ VIP Guest Pass: lnkd.in/gmWp5aDK Hear how Ila drives guest excellence through empowered teams +

🎤 Speaker Spotlight Welcoming Mahmood Ahmed, CTO at Media One Hotel , to #HGEF at Fairmont The Palm, Dubai! 🧠 A CHTP-certified leader transforming hotel IT through secure systems, AI, and automation. 📅 4 June 2025 🎟️ VIP Pass: lnkd.in/gmWp5aDK #HotelTech

🚀 Exhibitor Spotlight Excited to welcome Bookboost to #HGEF at Fairmont The Palm , Dubai! 📅 4 June 2025 Their guest-centric CRM empowers hotels to deliver personalised communication & real loyalty. 🎟️ VIP Pass: lnkd.in/gmWp5aDK #HotelTech #GuestEngagement #CRM

Why wait at the front desk when you can head straight to your room? Contactless check-in makes arrivals smoother, faster, and more secure than ever #ContactlessCheckIn #HotelInnovation #SmartTravel #HGEx