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Samsung’s Speed, Simplicity, and Service with Mark Williams hyken.com/amazing-busine… via @topsalesworld

The Exponential Customer: Always On, Always Connected And Always Expecting More by @hyken Via @forbes ow.ly/KRWT50WlnYU #marketing #CX

Shep Hyken While AI can do so much now the approach needs to be hybrid like many other things. AI working with employees is a powerful mix. But AI can also work when employees go home. We live in a 24/7 mobile first world.

Any company can create an easy, automated process. In some cases, it may even be a beneficial thing to do. Just be careful about losing the connection you have with your customers.

In this week's top 5, we read about what makes a good loyalty program, online review management strategy tips, CX-driven culture, and more! hyken.com/customer-exper… #customerservice #customerexperience #CX

Shep Hyken CX Dive Shopify Bloomberg Thank you so much Shep!!! 🙏Have a lovely week there in SL! Warm regards R

What is an exponential customer? The term exponential customer may not be familiar to everyone. I was reminded of the term when preparing to be interviewed for a podcast hosted by NiCE , a major player in the customer experience (CX) world whose AI-powered offerings help

Whether you're dealing with negative feedback, poor ratings, or a drop in loyalty, here are 3 actionable steps any business can take to turn things around. youtu.be/pvzbIhnU9IQ?si… #customerservice #customerexperience #CX

#TimTalk - What your customers think of AI—you need to know this with Shep Hyken buff.ly/j0oX9IT via DLA Ignite #SocialSelling #DigitalSelling #Sales #Marketing #customerservice #customerexperience #CX #Leadership #CustomerSuccess

Whenever we do business, we expect to be treated well. If all goes the way it should, it's easy. When there's a problem, it's an opportunity to not only fix it but restore confidence. When you add in a little something extra—because you paid attention—that's when they say, "Wow!

This week’s top CX articles explore what drives loyalty, how to manage online reviews effectively, and what sets Medtronic apart after 76 years. Plus, insights on agentic AI and why some agents are tired of being mistaken for bots. Here's the full roundup:

Shep Hyken Every complaint is a gift, an opportunity to delight a customer by resolving it fast and beyond their expectations. It’s a wonderful way to delight a customer who previously would have told people their negative experience, but instead could tell them how well you resolved their

In today’s mobile-first world, trust begins when customers share their phone number with you. Learn how SMS and mobile messaging can boost loyalty and deliver real-time, on-demand experiences. Check out the latest Amazing Business Radio with David Baxter, CEO of

I've said this before, and it bears repeating: The greatest technology in the world hasn't replaced the ultimate relationship-building tool between a customer and a business—the human touch.

What is Artificial Incompetence? And how do you avoid it? youtu.be/CszrBNynPQ0?si… #customerservice #customerexperience #CX

Are you harnessing the full power of text messaging in your customer experience? On this week’s episode, you’ll learn why text is the most preferred and effective channel, and how abusing it could cost you loyal customers. Tune in to Amazing Business Radio with with David

Consistency in the transactional experience, combined with value that includes product quality and a fair price that is commensurate with the overall customer experience, is what gets customers to come back. linkedin.com/pulse/why-veri… #customerservice #customerexperience #CX

AI doesn’t need to be complicated or flashy. Start small, focus on one problem at a time, and let AI do what it’s supposed to do: make customer service easier and more efficient. forbes.com/sites/shephyke… #customerservice #customerexperience #CX

You can't WOW the customer every time. It's impossible to do. However, being amazing is possible. Just focus on a predictable & consistent above-average experience. While doing that, pay attention. That's where you'll find those opportunities to take amazement to the next level!

Did you know 90% of customers want to be met by text? On this episode, we learn from David Baxter, CEO of Solutions by Text, how smart, compliant texting transforms customer engagement and why meeting customers where they want matters more than ever! hyken.com/amazing-busine…