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Great insights here on interpreting data. From the Archives: Control Charts at an IHI National Forum Mark Graban leanblog.org/2019/06/from-t…

Listen to Atlassian #WorkFuturist Dom Price on how they use a "values interviewer" to ensure the people they hire are the right fit from a values point of view on the #PracticalFuturist #podcast #FutureOfWork futurist.london/ep4

I’m still reeling from the drugs I was given in hospital standard.co.uk/comment/commen…

"Customer experience is going to be your new brand value." #texweek19

What a difference a day makes! In 24 hours we’ve got a strong plan for speeding up discharge of medically fit patients from Imperial NHS 💙. Deeply grateful for support from Imperial Transformation sarah elkin QI, performance & discharge teams. Going into the weekend in good shape 💪🏼

Can I implore @NHS staff to stick to the @PHE_uk guidance on #PPE and not over-wear additional? I understand the fear, I feel it too. 1st rule of clinical procurement: right product, right purpose, right location. Imperial People 💙 Claire D Liam Horkan NetZeroNurse 💙💚 RN 🌍

Useful guide to help staff with difficult conversations over the phone and dealing with uncertainty. Thank you to our wonderful palliative care team for developing it. #proudtocare ChelwestEIC West Middlesex University Hospital

I spoke to an old therapist friend today, and finally understood why everyone’s so exhausted after the video calls. It’s the plausible deniability of each other’s absence. Our minds tricked into the idea of being together when our bodies feel we’re not. Dissonance is exhausting.

Every Toyota Kata practitioner will recognize tenets of practicing scientific thinking in this excellent analysis on what happened in Italy, by Gary Pisano, Raffaella Sadun, and Michele Zanini. hbr.org/2020/03/lesson…

Imperial People 💙 PLEASE use our PPE appropriately over the weekend. Do not use items that are over/above the PPE required for your cohort & do not adapt/use other consumables to feel safer. Everyone will have what PPE they are required to use, if you stay with the guidance.

So true. In 3 weeks we changed most #Outpatients appointments to telemedicine (phone/video) & moved 3 specialty minor procedures (eg nasal cautery) from A&E to OPD. Better for patients; more efficient. Why would we change back? Bring on the new normal. Bob Klaber Imperial Transformation

Great to observe the daily huddle in paediatric ‘Same Day Emergency Care’ , facilitated by Francesca Cleugh - all part of the Imperial Management & Improvement System (IMIS) 💫 #improvement #visualmanagement #imperialpeople

Regular tea drinking linked to better heart health: bit.ly/3rDDm2N #HarvardHealth

Leaders who fail to listen ultimately find themselves surrounded by silence. You don't get chosen to take charge unless you give good answers. You won't be able to make change unless you ask good questions. Learning depends on making it safe for people to tell you the truth.

Paul leaves us this week! I've just contributed to 'Paul Doyle Leaving Collection' on GiftRound! giftround.co.uk/page/paul-doyl…

Using 5S. At the start of the day we asked ward staff their views on storage feedback included "we need more storage". Step 1 5S is SORT. We identified a huge amount that wasn't needed to give away, freeing up so much space.

Monday shout out to Albert ward who ran their third improvement huddle this morning. Spotting problems and solving problems. All DEPARTS /TTAS were done yesterday with their change idea Imperial NHS 💙 @ImperialNHS_COO #IMIS Imperial Transformation @ImperialQI

Really insightful session on quality management systems led by Dr. Gary Kaplan of Virginia Mason, hosted by Andy Hardy of UHCW #VMImpact2023