Big congratulations to the AMASERVSIG Best Service Paper Award winners and finalists! We are so proud that 2 out of the 4 selected articles were coming from JOSM.

Wonderful panel discussion on publishing in academic journals JoSM #irssm10 Werner Kunz - Science, Digital Media, Photos Sabine Benoit

From Chat-bots to image based Customer Experience, much to do with text and image mining methods in service research. Thanks to JoSM for publishing our work with #ShunyuanZhang emerald.com/insight/conten…

A fresh perspective from Jay Kandampully JoSM we need more of these thoughts in academia! AMASERVSIG

Are you thinking about the future of service after the covid-19 pandemic? Check out this webinar conducted yesterday by London Futurists that explores critical uncertainties related to how value is understood and the organization of markets. crowdcast.io/e/the-world-af…

Looking for inspiration in these times of rapid service system change? Here are a couple of reflections to inspire hope and possibility. Arundhati Roy - The pandemic is a portal: ft.com/content/10d8f5… Rebecca Solnit - The impossible has already happened: theguardian.com/world/2020/apr…

Check out what is trending in JOSM's Early Cite articles. So much timely content on COVID-19, digital services, wellbeing, transformative service research, AI, healthcare and more: emerald.com/insight/public…

Hot of the press! Check out JOSM's new special issue on AI & Machine Learning in Service Management released today: emerald.com/.../issn/1757-…

Be sure to check out JOSM’s latest special issue “New Frontiers in Digital Media Services” (Volume 3, Issue 3) guest edited by Werner Kunz and Gianfranco Walsh: emerald.com/insight/public…

Happy new year to all! To help get 2021 off to a great start, we are pleased to share the first issue of the Journal of Service Management this year (Volume 32, Issue 1): emerald.com/insight/public… Lots of great content to check out!

📢We are excited to share the news from the latest JCR Citation Report. 🗞JOSM’s new 2020 Impact Factor is 11,7. The 5-Year Impact Factor is 9.5. 🔥That means that JOSM is now ranked #6 out of 266 and Q1 in the Management category. 🥳Big thanks to the entire JOSM community!🎉🎉🎉

The new JoSM issue is out: emeraldinsight.com/toc/josm/29/1 Read interesting research about #WOM #service #operations #alliances #team #diversity #service #ecosystems

The Editorial Board has voted: CONGRATULATIONS to Andreas Munzel @amunzel from University of Toulouse and Katrien Verleye from University of Gent for the BEST REVIEWER award. We need more people like you that do great reviews! Thanks so much for your effort!

And the BEST PAPER award goes to showcasing the diversity of #service #research written by Sabine Benoit, @LindaNasr Zelal Ates Jay Kandampully and Katrin Scherschel. For Katrin this is her very first paper that originated from LTAS. WELL DONE!

Frist funner up for the best paper award is “Does one size fits all” on service development by Elina Jaakkola, Thomas Meiren, @DrWitell, Bo Edvardsson, Adrienne Schafer, Javier Reynoso, Roberta Sebastiani and Doris Weitlaner. WELL DONE everyone!

Second runner up is on #IoT Internet of Things and understanding #trust in techno-service systems. WELL DONE Tracy Harwood and Tony Garry

Third runner up paper is on employee related scholarship in #service management. Research streams, propositions, and commentaries. Sorry guys it has too many authors: 12!!… Check it out here: emeraldinsight.com/doi/abs/10.110… WELL DONE everyone!

Fourth runner up focussed on #socialmedia #engagement in loyalty programmes, WELL DONE to Lena-Marie Rehnen, Marina Kull and Anton Meyer