Lots of great content shared through our corporate page from trends and insights, to upcoming conferences and events. Worth a follow!

It's amazing to step back and see how #healthcare has changed in the past decade!

In my work I spend a TON of time in the #healthcare #CCTR space - here's a look at some trends that I'm seeing emerge ... #CX #access

Don't forget to register for the upcoming #TheContactExperience Conference on 8/31. I'll be there sharing my thoughts on the results of the 2021 #ContactCenter Survey and the likely impact and implications on your #CCTR. Hope to "see" you there! bit.ly/3x7uAMz

Where has all the #ContactCenter/#CallCenter industry buzz gone? Check out my article in the July issue of Contact Center Pipeline to hear my thoughts; contactcenterpipeline.com/Article/avid-r… #CCTR #Leadership #CX

We see issues w/ #CCTR turnover all the time. The key is finding the correct reason for #turnover to accurately target problems & implement solutions. Here's an article I wrote around investing in your frontline to help w/ turnover; bit.ly/3wkBvAP

Want some insider insight on conducting a DIY #ContactCenter #assessment of your operation? In part one of this two part series, CVO Kathleen Peterson goes over proprietary consulting approaches that you'll want to focus on to conduct an efficient #CCTR assessment; buff.ly/3ic19UR

In the continuation of the Contact Center Assessment series, CVO Kathleen Peterson shares key elements needed to provide a clear picture of your Contact Center’s current state. buff.ly/2RlyNN6 #CCTR #CX #assessment #operations

When it comes to daily demands, #ContactCenter leaders must juggle opposing groups, views & activities - PowerHouseConsulting Kathleen Peterson identifies 3 conditions that contribute to a #cctr circus atmosphere ow.ly/pfkY30rbmTd

Strategies to lead with passion and optimism when planning for the “new normal” in the Contact Center. Kathleen Peterson for Contact Center Pipeline; buff.ly/3giTmlO #CCTR #CX #Leadership #Planning #Development #COVID19

The current pandemic disruption has exposed strengths and weaknesses within #ContactCenter organizations. Hear more about the changes we've seen in the industry on this podcast episode featuring Kathleen Peterson and Sr. Consultant Dennis Hauser; buff.ly/3hLa7Xf

Leading a #TransformationalChange initiative? Be aware of threats to cross-functional #collaboration that can pause or delay the project - PowerHouseConsulting Kathleen Peterson on the impact of pushing the project pause button #ChangeManagement #CX #cctr ow.ly/pQ7230q94fV

The pandemic highlighted the #ContactCenter's #value in handling unforeseen circumstances & demand. PowerHouseConsulting's Kathleen Peterson says that now is the time to present a compelling case to executives for proper #funding of #cctr - 3 areas to focus on ow.ly/xfsC30rIdjm

Customer expectations have changed dramatically over the last year thanks in part to the global pandemic. Is your Contact Center up to snuff to handle the myriad of challenges that are thrown your way?

Looking forward to being a part of this great event!

Yesterday’s processes & technologies can no longer keep pace with today’s expectations. Take a look at my latest article for this month's issue of Contact Center Pipeline, 5 Ways Contact Centers Can Best Serve Customers & Grow Their Business; contactcenterpipeline.com/Article/strate… #CCTR #CX #Tech #Strategy

Want to complete a DIY assessment of your Contact Center? Don't miss these key areas when completing your evaluation. #CCTR #DIY #Assessment #Strategy

Does your organization view #CustomerExperience as a mystery rather than a #strategy? Delivering on #CX requires clarity first, followed by supporting processes, #technology, people, #training & #leadership - #custexp expert Kathleen Peterson explains how #cctr ow.ly/pUpL30pGXbJ

Contact Centers must operate on solid ground or they will crumble. This includes the new and apparent long term WFH model most have adopted in light of the pandemic. Does your #CCTR have all the components of a solid organizational foundation? #CX #strategy #WFH

PowerHouse has created & fine-tuned a set of “no-fluff” customized tools to capture data based on unique client needs. Invest in a comprehensive #CCTR Assessment today & identify the strengths and weaknesses of your operation’s practices; powerhouse1.com/contact-us/