
kathryn kinnear
@kathrynkinnear
Loves planes, dogs & sunshine. proud to work for the NHS. Passionate about the NHS and delivering patient centered care. Views are my own. PhD student 👩🎓
ID: 411779483
13-11-2011 21:33:00
2,2K Tweet
153 Followers
443 Following






Hi British Airways. I was on flight BA1308 LHR-ABZ yesterday. The weather was ney great but the crew did a fab job in landing. I know it would just be routine to them but not for passengers! The Captain did a great job advising us what was happening. Can you pass on my thanks?

How to improve a meeting (when you’re not in charge). A recent article from Amy Edmondson. The tactics you use depends on the level of psychological safety: 1) The helpful workaround: works when psychological safety is low (on the team or with the person leading the meeting).




One of my favourite illustrators of organisational life is Virpi Oinonen / Business illustrator. Here she is highlighting wicked problems (messes). These are complex issues involving many interdependent factors, making them hard to define & understand fully & with no clear solution. Most of the issues we







