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NEW COMMENT: Welcome to the new era of ‘computer says no’ where AI is built to fob you off telegraph.co.uk/money/welcome-…

✍️ 'Twenty years on from Little Britain, bad customer service is about to get a lot, lot worse' | Writes Katie Morley Read the full column below ⬇️ telegraph.co.uk/money/welcome-…

Move over overpriced roses, tacky teddies and sexy underwear, there’s a hot new Valentine’s Day gift in town… “Adult” ⁦lego. My latest for ⁦The Telegraph⁩ telegraph.co.uk/money/consumer…

While conducting some very important market research at M&S yesterday I came across this outrageous creation. 12/10 delicious 🤤

Reader asks: “I paid a flamboyant, caviar-eating influencer £2k for a Chanel handbag - is it fake?’ The Katie Morley Investigates column did what it says on the tin. Read my answer here: The Telegraph telegraph.co.uk/money/consumer…

👜 'I would never normally spend this much money on a handbag, so I’m gutted it’s turned out like this' Katie Morley Investigates: our reader encountered problems after buying a vintage bag online Find out more ⬇️ telegraph.co.uk/money/consumer…

NEW KMI column: Purely Pets callously ignored this family after their beloved dog died on Christmas Day Happily I eventually got them the £7k payout they deserved ⁦The Telegraph⁩ telegraph.co.uk/money/bills/in…

Labour’s Britain is no place for parents earning six figures telegraph.co.uk/money/tax/labo…

✉️ "Is this another case of poor working-from-home performance, or is it a case of the bank deliberately holding on to people’s funds?" Our reader is frustrated at the bank’s unexplained delays - Katie Morley investigated 👇 telegraph.co.uk/money/mother-d…

When people behave in ways that seem inexplicable, take a deeper look, and you’ll usually find an answer. Try telling that to ⁦Santander UK⁩ though 🙄 telegraph.co.uk/money/sent-40k…

✍️ 'Vilifying young people for lack of ‘grit’ ignores their crumbling economic reality' | Writes Katie Morley Read the column ⬇️ telegraph.co.uk/money/consumer…

Would you spend £10k on a week's summer holiday? Join me in the comments at 2pm The Telegraph telegraph.co.uk/money/consumer…

I can’t ignore my health fears – so I’m breaking up with my Le Creuset pans The Telegraph telegraph.co.uk/money/consumer…

🗣️ 'My expensive non-stick pans deteriorated and might be dangerous to use on high heat' | Writes Katie Morley Read the full piece ⬇️ telegraph.co.uk/money/consumer…

Wow, “sold out” in 30 minutes just like every other celebrity launch. Are they going to tell us how many items were actually available? telegraph.co.uk/news/2025/04/0…

Anti-aspirational Britain is revelling in this punishment of the ‘greedy rich’ The Telegraph telegraph.co.uk/money/property…

A masterclass in how not to do customer service from ⁦Longines Watch Co.⁩ in this week’s column ⁦The Telegraph⁩ telegraph.co.uk/money/consumer…

🖊️ Katie Morley Investigates: our reader’s life-threatening illness is dismissed as an ‘old person’s health problem’ Continue reading ⬇️ telegraph.co.uk/money/consumer…

✍️ 'It used to be that if you went to university, got a high-flying job and worked your way up the career ladder, then a comfortable, middle-class lifestyle would reliably await you. But times have changed.' | Writes Katie Morley Read the full column 👇 telegraph.co.uk/money/cost-mid…

I cannot say this often enough. High stamp duty does not bring in money for the government, it stops people moving house, which is bad for families, bad for productivity and bad for the economy.