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Kew Road, Richmond multi-way temporary traffic signals outside Orange Tree Hotel for emergency deep excavation @ThamesWater works to repair a collapsed sewer. Church Road will also remain closed while the repair is being carried out. Contact: Thames Water 0800 316 9800.

Received a #CouncilTax reminder for your July payment? You can catch up with your payments online via our website here richmond.gov.uk/paying_your_co… Struggling to keep up with your payments? Contact the team to see what assistance may be available. richmond.gov.uk/problems_with_…

Please see the latest update on the unauthorised encampment in Ham ➡️ content.govdelivery.com/accounts/UKLBR…

We're aware that due to a technical fault some of the codes sent in the annual electoral canvass email are not currently working. Those affected will receive a second email shortly with further guidance. We apologise for any inconvenience whilst we work on fixing the fault.

The fault has now been fixed and those who were unable to use their codes can now go ahead and complete the annual canvass using the same codes. If you confirmed your details on the phone to our Customer Services team you do not need to complete this again.

Our offices & phone lines will be closed from 17:00 today until 09:00 on Tuesday 27th August 2024 due to the bank holiday. If you need to report an emergency or urgent issue during this time please call 020 8891 1411 to speak to the out of hours team. richmond.gov.uk/online_services

There will be no changes to the schedule of waste & recycling collections following the summer bank holiday on Monday 26 August. We will continue to collect residential waste on your usual collection day. richmond.gov.uk/waste_and_recy…

Be on your guard against scam text messages ⚠️ texts about the payment of an outstanding parking Penalty Charge Notice (PCN) are currently being used as a scam tactic. We will NEVER send a text message asking you to pay a PCN. Get more details ⬇️ orlo.uk/Ly5I1

UPDATE: A section of the Thames towpath between Richmond Lock and Kew Gardens car park has collapsed into the river. We are asking people to follow signage on the towpath and please do not try and walk through the flooded area as it is not safe.

📢 TfL’s A316 London Road roundabout works start today 🚧 Please consider alternative routes if possible or allow extra travel time. Find out more about TfL’s works and sign up for their online briefing session for residents on 24 October 👇 orlo.uk/mG5CA

The Thames towpath between Richmond Lock and Kew Gardens is entirely closed following the collapse of a section last weekend. We're investigating the situation and will implement a solution ASAP. Read more and find a map of the necessary diversions ⬇️ orlo.uk/B4dZ6

ICYMI: The Thames towpath between Richmond Lock and Kew Gardens car park is CLOSED following the collapse of a section last weekend. We're working on implementing a solution as soon as possible. Get more details and see a map of necessary diversions ⬇️ orlo.uk/0v4qu

The improvement works at Teddington Lock are progressing well. To replace the bearings on lock cut bridge we will need to restrict access on weeknights from 9pm-6am on 28 Oct-1 Nov, 4-8 Nov and 11-15 Nov. Find out more and sign up to email updates ⬇️ orlo.uk/x5hxI

Once again, we are offering free bags of grit and rock salt to local residents to help tackle snow and ice during winter ❄️ Get your free personal use bags at our depot in Langhorn Drive from Mon 18-Fri 22 Nov between 9am and 3pm. Learn more ⬇️ orlo.uk/eeSYH

The Thames Towpath remains entirely closed following a collapse last month. We're leading on this extremely complex repair, working with several other bodies to deliver a solution ASAP. Learn more and see what is likely to have caused the collapse ⬇️ orlo.uk/Q4LCb

We want to make recycling your food waste as easy as we can ♻️ You can now pick up free compostable food caddy liners from your local library or the Civic Centre in Twickenham 🗑️ Find out more on food recycling in #LBRuT and how to cut down your waste ⬇️ orlo.uk/FexxT

Get up to £170 to help with your bills this winter 💡 We're again launching our annual Fuel Grant Scheme to protect residents who are at risk from fuel poverty. The deadline for applications is Fri 17 Jan! Learn more on eligibility and how to apply ⬇️ orlo.uk/SxZhB

You can find out what changes there are to our services during this years Christmas & New Year period on our website here richmond.gov.uk/bank_holiday_o… Christmas tree collections will run from Monday 6 to Friday 17 January 2025 on your roads garden waste collection day.