I love people, especially when they mangle #idioms. Here's one such mangling I collected this week. Someone said, "I guess we'll need to address the white elephant in the room." Yes! I guess we will! 😂👏

When I started my #smallbusiness 24 yrs ago, I chose to become business friends with my competitors. For me, getting ahead in business hasn't always meant getting ahead of someone else. Read on to learn why! bit.ly/3koMDHu #smallbusiness #entrepreneur #Competition

The search is over. I've found the best thing on the entire #Internet. It's a recipe that includes (get this) ground beef, cabbage & "WATER, MUNICIPAL."😂😂😂 Don't forget to add 2 teaspoons of "SALT, TABLE." If you wrote this recipe, DM me immediately. We must become friends.

One of the most personal articles I've ever written: "Trying, Failing & Trying Again to Balance #Parenthood & Your Career." How can I split myself into 2 parts—1 for my career & 1 for my grandkids—only to find that both halves are too small? bit.ly/3FDcS7V #EX #WFH

Just when you thought there was no way to innovate on the humble #hyperlink, the Florida Dept of Transportation proves you wrong!😂 Friends, I present to you the tiny hyperlink. It's unexpected, hard to read & definitely not #plainlanguage. #DontTryThisAtHome #UX #WebWriting

I'm a fan of using #emoji in #emails & #texts at work, but no. 4 seems wrong to me. Thoughts? 1. Emoji acceptance is growing. 2. Emojis help clarify emotional intent. 3. Emojis enhance relationships 4. Emojis can close the generational gap bit.ly/37ei5a6 #PlainLanguage

I love people, especially when they mangle #idioms. Here's one such mangling I collected this week. Someone said, "I guess we'll need to address the white elephant in the room." Yes! I guess we will! 😂👏

Has this #hyphen gone rogue? Were the #WaPo editors asleep on the job last Sunday or is this a correct way to split a word? Am I the last to know? "Truman's pre-p-residential years..." The "p" looks like an unmoored rowboat in that sentence. #AmIRight? #plainlanguage #punctuation

Ready to move up in your #CX career? Read "8 Tips for Taking Your Entry-Level CX #Career to the Next Level," co-written by me, Nate Brown & Justin Robbins. Set your sights high, develop relationships outside your team & apply for EVERYTHING!  icmi.com/resources/2022…

18 Reasons for Doing an English Degree. I like #17: "Employers LOVE English graduates – research shows companies value communication, collaboration, critical thinking, independence, adaptability and resilience. English teaches all of these." University English bit.ly/2SrSdez

These days, we're saying "I'm sorry" to our customers more than usual, so let's do it properly. No More Nonpologies! Read my article, "Learn to Apologize to Customers Like You Mean It." Get tips for writing a sincere sorry. bit.ly/2re3n7Z #CX #custserv #empathy #apology

Meet a #PlainLanguage hero! Attorney Robert de Rooy, founder of Creative Contracts, creates comic contracts to help everyone, including vulnerable people, understand the contracts they must sign. Legally binding AND understandable. Yes, it CAN be done. creative-contracts.com/examples/

This #PlainLanguage story makes me so happy I could cry! At the online #sciencejournal Frontiers for Young Minds, top scientists, incl #NobelPrize winners, submit papers on gene-editing, gravitational waves & other topics — to demanding reviewers ages 8 thru 15. bit.ly/3YylcPJ

I hate Microsoft #Teams, and this post-meeting screen isn't helping. Sheesh! I've completed at least 1,761 #Teams meetings! What's with the patronizing "Great job on hosting your FIRST Teams Meeting" message? I mean, how does software not know it's been used before?🤦‍♀️

This article must be a #PlainLanguage prank🤔Direct quotes: "the easiest lessons you ever had in high school are actually the downfall of your writing" "We must eliminate stigmatizing writing by editing & tweaking our writing" "When #Millennials write they love to repeat points"

In return for supposedly being one of this biz app's POWER USERS, I'm being invited to **sell** them my #FiveStar review. At least I can take comfort in one fact: I.Am.Why.They.Do.What.They.Do. 😜🙄 #CX #CSAT #Rating #FiveStars

"How to #Write Concisely." Great #PlainLanguage advice fr gifted writing teacher Jane Rosenzweig: 1. Delete words that don’t add anything to your sentence. 2. Cut the overlap. 3. Instead of telling us what you’re going to do in a sentence, just do it. bit.ly/3CnTbBy

We #entrepreneurs must know how to network virtually, not just gather followers or connections. Glad to share my tips in my 8x8 article: "For Entrepreneurs: How to Grow Your #Virtual Network, Sincerely." bit.ly/337yPLW #networking #SmallBiz #SmallBusiness

Join industry experts like Anthony Orr, Phyllis Drucker, #JeffRumberg, LeslieO, #GlenHoffman, & more as they share insights on #ITSM, #ServicePortalInnovation, & #ZeroTouchServiceDesk at #SupportWorld Live! Let's tackle challenges together. 🚀 Register now! informatech.co/3RTejYA

I'm on a mission to educate the world on the finer points of #CX and I would love to do it alongside my abundant global community of customer experience leaders and experts. I invite you to DM me or comment below to learn how we can do this together. #CEHX #AnswerThePublic