i have 2 GA tickets to tame impala tonite in brooklyn. dm me if you wanna go

SF, what are you doing on Friday? Robin Lee and I are hosting Yotpo's AI uncensored session where we cut through the hype and show brands how to win in an AI-first world. join us! events.yotpo.com/aiuncensoredsf…

the currency in AI is trust

i didn’t think i’d say this but the energy in SF is wild and i love it

we started hosting these AI labs at our nyc office earlier this year. honestly just as a way to get ecommerce teams together to see what AI can do, not just talk about it. it was supposed to be a one-off thing, but it turned into something we now do every month. brands come in,

stay close to your customers.

today we’re launching Intelligent Follow-ups. aka the first AI agent that doesn’t wait around. let’s start with the problem millions of conversations go silent every day. customer asks to cancel an order, you ask for details, they never respond. ticket sits open forever.

looking for an AI-native (Granola like) sales recording tool that plugs into chatgpt or claude. what is everyone using?

my daily founder AI tech stack✌️hard to live without at this point Spotify ChatGPT Claude Perplexity Gamma Figma Siena OpusClip Notion apple notes Superhuman Mail Wispr Flow Granola gemini Cursor

siena beanies are here who wants one!

Packed house ln Clay office for the Women in AI event (with a 100+ person waitlist)! Great panel discussion & lots of genuine connections being made — very fun to have this space to connect

so fun talking AI with badass women this week with Clay and Baseten

sundays at the office are a vibe

we recently hit 100 billion tokens with OpenAI. only ~140 companies globally have crossed this threshold. Siena is one of them. we put AI directly in front of customers every day. hundreds of thousands of customer conversations during brands' highest-stakes moments -

ssn and first personal us bank account this year. o1 last year. someone stop me before i start saying “y’all.” (i won’t)

if i were running a dtc brand this week, here’s the AI i’d use open.substack.com/pub/lisapopovi…

Lisa Popovici Kitsch Shopify Harley Finkelstein 10 million orders means lots of customer service tickets! grateful for you and Siena

during the Shopify outage yesterday... a lot of human teams weren't easily able to cancel orders, change shipping addresses, or make other time-sensitive order edits. Siena was still making those changes while having their backs! human + AI = ❤️ lfg!!!