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A high NPS without a heart is a hollow victory.

According to research, companies with a customer-centric NPS culture achieve up to 25% higher customer lifetime value. The economic impact is clear.

The first 4 episodes were fantastic and very insightful. Awaiting more strategic inputs.

Really disheartening to see brands like Dabur India Ltd Blinkit @zepto zomato stooping to this level to mock something sensitive and special as #Adoption. These ads only depict the #regressive mentality of the society. #banaAdoptionjokes