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What are the best recent-ish reads out there about making change (and design) more equitable - balancing power with those who are impacted most - and reducing the “designers as the gate-keepers to which direction change heads” space? :-)

Great read on services and products!

A lovely little example of why UX / Service Design is more than just designing the interfaces and touch-points, but also all the decisions made behind the scenes. I feel bad for ranting at the help team, it's not their fault, it's someone else's fault! But it's infuriating! 🧵

Our first talk is approaching fast, don’t miss Amanda Payne and@MarkSkinner_ today at SDinGov for their talk on ‘Mind the gaps - how to get more from discovery & alpha’. Talking place at 11:15 in Pentland East, they will identify opportunities to bridge the gaps between phases.

Talk one at #SDinGov done✅ Amanda Payne and Mark Skinner will be hanging around our stand so please do come and discuss the session! If you didn’t manage to attend the talk on ‘Mind the gaps - how to get more from discovery & alpha’, check out our blog: bit.ly/3fnO1wB

Focusing on work — as the government continue to throw everything in the air and see what lands — is proving difficult!

Anyone have any articles / guides on how to run an effective “round table chat” about a topic that could have some contentious aspects or areas where there aren't shared understanding?

Want to help other organisations become more customer centric? Join our team and make change happen! We're recruiting for: - Principal UX Consultant - Senior UX Consultant - Senior Project Manager Remote working, with offices in London and Bristol. bit.ly/3JSlLvU

We're looking for a UX person to join our public services team… It's a great place to work, and some really gnarly interesting challenges for someone who's got a couple of years under their belt and are looking for the next thing! cxpartners.co.uk/careers/user-e…

Are you involving young people in #NHS and/or health and care service development, delivery and/or evaluation? I'm working with AYPH charity on a project for NHS England and we're looking for your examples of #YPHealthParticipation: forms.office.com/e/tm5jPbzuhA Please share and RT