Q4 | #custserv What are some ways to gauge customer satisfaction during the call instead of after the fact?

History is a great teacher, especially when planning, #custserv

THIS ⬇️for customer service #custserv

Q5 | #custserv In your organization, are policies protecting you or your customer?

Marsha Collier Greg Ortbach Ah, but beware of the con artists out there, who always smile. #CustServ

Q6 | #custserv Do you or your team have the ability to work around policies in certain situations? Why/Why not?

Mark Carruthers Marsha Collier Yes. You can't really have one without the other, and TRUST! #custserv

A6 #custserv You must allow your agents a certain amount of leeway with customers. First, it shows the employee you trust them - second, it allows swift solutions to unique problems with customers.

Q7 | #custserv What's the best thing you feel your organization does that is customer-centric?

Marsha Collier Mark Carruthers Greg Ortbach Relationship building and attention generates success - in all relationships. #CustServ

Marsha Collier Listen, act, and close the loop. Nothing says “customer-centric” like proving you heard them. #custserv #cx

Q8 | #custserv What's the number one reason customers leave your competitor and do business with you instead?

Q9 | #custserv What's the first thing you could change to better serve your customers?

A9 | #custserv For many businesses, it's : Drop the scripts. Start the conversations. #cx #customerservice

Q10 | #custserv When was the last time you re-thought your approach to customer service and what was the process?

Thank you for rejoining the X customer service chat. We are here from 6pm PT (9pm ET) on the 2nd and 4h Tuesdays of the month. Be sure to follow the #custserv hashtag for business ideas during the week and join us for the next chat on the 25th! Great comments this week from:

A #WickedForGood thrillifying update to Pixel! "Personalize your Pixel in a single tap with new seasonal theme packs. This November is highlighted by the newest Wicked: For Good theme packs, inspired by the film. There are three distinct styles to choose from: For Good, Glinda,

Hey Malwarebytes , I am getting calendar notifications from a theater represented by #AXS that I've never been to or received an email or text from on my #GooglePixel . I ran a scan, what do I do next?