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Last year, NiCE treated customers to a keynote by Nicole Kidman - and she was fantastic! Kristen Bell, fresh from her award-winning Netflix show #NobodyWantsThis will be a keynote at #NICEi25! She has a tough act to bear! Einat Weiss Paul Irwin-Dudek

Come to @NICE Interactions 2025 to hear from a #CCaaS leader in the just-released Forrester Wave 2025. Added bonus? Report author Max Ball will be one of the speakers! Chris Irwin-Dudek Einat Weiss #CX Register for #NICEi25: nice.com/websites/inter… nice.com/press-releases…

I'm sure I'm not the only one with "I Got a Feeling" on my playlist. @NICE will have the Black Eyed Peas at #NICEi25! Register to hear everything new in #CXAI and get that Boom Boom Pow! Einat Weiss has done it again! Register: buff.ly/8Fuv1sE

New on @NoJitter: Synchronizing Voice and Digital in Conversational AI. @NLXai’s patented multimodal AI technology, Voice+, has been deployed by global brands, including @United #CX #AI #AmazonConnect @AWScloud buff.ly/yN9WV6q

Congrats to the Serviceblazer Community! I'm team #ServiceCloud 💗@Rynnic @KatelynBurrill

On @NoJitter: Rebuilding Avaya. Avaya “Edify -s” its products to support existing customers and pursue new ones. Interview with Tony Lama, former CEO of Edify, the pivotal acquisition Avaya made in 2024. lnkd.in/d_beWJzb #CCaaS Patrick Dennis Dennis

Meet Talkdesk Express, a New CX Solution for the #SMB Market. In small businesses, many employees work directly with customers. This new #CX product is for that type of worker. @Katie_Rubak Crystal Miceli Christie Blake @CarlosCano1 buff.ly/y19YRHz

I had an insight-filled meeting with @NICEltd in their beautiful London office. They knew more about the surprises in store at #NICEi25, but weren't telling. #CX #AI #CCaaS #WEM Register for Las Vegas: lnkd.in/eTvfK7uH Register for London: lnkd.in/eYuuPK4p

Check out the NiCE rebrand! Congrats to CMO Einat Weiss and the marketing team. It's so NiCE! #NiCEi25 should present opportunities to delve into the new look's strategy and feel. #CX #AI Website: nice.com Register for NICE Interactions: lnkd.in/eTvfK7uH

At #CCWVegas. Talkdesk launches CXA platform - promises to replace fragmented, manually coordinated workflows with a unified system of intelligent, autonomous artificial intelligence AI agents. #CX #AI #CXA Tiago Paiva @Christi Blake buff.ly/7gTBVf1

On nojitter > AI Agents Are All the Buzz at ##CCWVegas and #CiscoLive: Webex, Five9 and Talkdesk announced solutions for automation of end-to-end CX journeys. #AIAgents #AI #CX nojitter.com/ai-automation/…

See something say something. Positive or negative. You go girl.

Welcome to the club!

Starting my journey to #NiCEi25 rocking my custom safari shirt. Perfect for the expected 105+ degree temperatures. Chris Irwin-Dudek Einat Weiss Register for Las Vegas: lnkd.in/eTvfK7uH Register for London: lnkd.in/eYuuPK4p

Read my take on the announcement on nojitter nojitter.com/contact-center…

I have visited one in Cape Town - agree!

.RingCentral #AI Receptionist is now generally available. In controlled release, 2,000 customers began using the solution! Usage-based pricing model: $39/license, includes 100 mins of use. Additional minutes in bundles of 100. Kira Makagon @TdreyerCX buff.ly/mND3S9o

Tom Eggemier "With Zendesk’s pricing model, the fact that the query was not resolved by the AI agent would not generate a charge," i.e., if a human agent resolved the call. BUT, there would be a charge for the agent resolution. One charge instead of two is the point. #CX