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SP Sports Massage Therapy Hi Sam. The team are working very hard to get the app back up and running as soon as possible. We can only apologise for any inconvenience caused by this. If you have any questions, then you can reach the Mercedes me team on 00800 9 77 77 777 (option 2). Thanks.

@go_on_daz We're sorry to hear this. We hope someone has now returned your call?

@pg562 Thanks Peter, our customers deserve #TheBestOrNothing service every time. 😃

@DebbieDfs1 Sorry about this. Could you please DM us with your contact & vehicle details, so that we can chase this up for you?

@nikkibandd We're sorry to read that you've been left feeling angry, Nicola. Could you please send us a DM containing some further details?

@mattkjbridges Sorry to read this! We see our colleagues have responded & trust they'll do their best to assist. We’re here for future help.

@AliAkram204 This is really not what we expect, and we’re sorry to read of your experience, Alistair. Please can our CS UK team call you ...

@AliAkram204 to look into the issues you have been having? If so, please DM us your contact and vehicle details.

@jamesgamble1978 That’s not what we like to hear, James! We're sorry you feel this way. Have you spoken to our CS UK team about this?

@AliAkram204 This is not what we expect & we sincerely apologise that you've yet to be contacted. We'll alert the team of this immediately.

@AliAkram204 Hi, we're sorry there has been a delay in getting back to you. We have escalated this with our CS team. Thx for your patience.

@AliAkram204 We understand that our colleagues have tried to make amends. We’re sorry if their offer is not to your satisfaction, ...

@AliAkram204 Alistair. If there is any way we can support you in future, we’re here.

@margi050777 Hi Margaret, we’re very sorry you haven’t received a confirmation from us. Our Service Plan team will be able to check this ...

@margi050777 out for you. You can reach our colleagues on 0161 388 0263.

@margi050777 Oh awesome, glad to hear it, Margaret! Have a great day. 😊

@mrs_croci Hi Gabriella, that is certainly not we expect! We understand you’ve spoken to our CS UK team in the past, but we’d like them ...

@mrs_croci to take another look. Pls DM us your contact and vehicle details so the team can call you.

@mrs_croci Thank you for sending over your details, Gabriella. We have now responded to your direct message.

@mrs_croci Hi Gabriella, our team endeavour to be in touch within 5 business days.