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See how leading companies are leveraging AI in WEM! Our new infographic provides a quick, visual summary of key findings on agent experience and AI's crucial role. #WEM #AI #AgentPerformance #CX metrigy.com/portfolio/wem-…

Boosting employee satisfaction by 18% with WEM! Our #infographic reveals how WFM contributes to agent/employee satisfaction and a 4.7 percentage point improvement in turnover. #EmployeeEngagement #AgentRetention #WorkforceOptimization metrigy.com/portfolio/work…

Protect your company from sophisticated deepfake attacks! @Resembleai 's new platform uses real-world simulations to train employees to recognize and respond. Get the insights! #AIsecurity #CyberDefense #EmployeeTraining metrigy.com/product/metrin…

#PressRelease - NiCE Retains Leadership Position in Metrigy’s 2025 CCaaS MetriRank Report Metrigy’s #MetriRank study evaluates leading #CCaaS providers on a fixed set of criteria to assess which are best positioned to succeed in the long term. metrigy.com/nice-retains-l…

The #MetriStar Awards are HERE! 🏆 Tune into our new #MetriSight podcast episode to discover which CX technology vendors earned our prestigious Top Provider Award across 9 categories! #MetriStarAwards #CXTech #Podcast youtu.be/LEluRnmTDzU?si…

The numbers are in! Discover how WEM and AI are positively shaping agent experience and driving performance. Check out our concise and informative #infographic today! #AgentSuccess #AIImpact #WEM metrigy.com/portfolio/wem-…

Enhance agent performance, engagement, and satisfaction! Metrigy's "Workforce Engagement Management 2025-26" study by Layne Haaksma reveals how WEM optimizes contact center operations. #AgentExperience #EmployeeEngagement #WEM #ContactCenter metrigy.com/product/7-pill…

Are SMBs seeing ROI from AI? YES! 📈 Our latest study led by shows significant spending increases and value emerging in sales, costs, efficiency, and CSAT. Get the full scoop on AI for small & medium businesses! #SMBs #AIadoption #ROI #CSAT metrigy.com/product/ai-for…

CRM is CRITICAL for business success! Our new CRM #MetriCast 1Q25 study reveals 67.9% of orgs use CRM now, with 12% planning for 2025. Get the full market share & forecast insights! #CRM #CX #BusinessSuccess metrigy.com/product/custom…

Planning to implement interaction analytics this year? You're not alone! 29.9% of companies are. Get the roadmap for success and understand its full potential in our latest Metrigy report written by Robin Gareiss #AI #Analytics #CustomerInteractions metrigy.com/product/the-va…

Is your contact center leveraging the full power of WEM? This #infographic provides a snapshot of WFM's role, from real-time forecasting to driving key business metrics. #ContactCenter #WFM #WEM metrigy.com/portfolio/work…

WFM is the backbone, but Performance Management drives success! 🚀 Learn why 81% of top-performing companies prioritize performance management in WEM. Dive into our latest #blog for key insights! #WorkforceManagement #PerformanceManagement #CX metrigy.com/what-truly-wor…

Who are the CX champions of 2025? ✨ Our latest MetriSight podcast episode reveals the MetriStar Top Provider Award winners, recognized for high customer sentiment & driving business success! #CustomerExperience #MetriStar #MetriSight youtu.be/LEluRnmTDzU?si…

WEM measurably improves agent experience! ✨ Nearly 75% of companies agree, rising to an incredible 96% for our "Success Group." Dive into the data in our latest #infographic! #WorkforceEngagement #Agents #WEM metrigy.com/portfolio/wem-…

Nearly every SMB is using AI in some form! Whether passively or extensively, AI has rapidly become a core part of their tech strategy. Learn what's driving their success (and where improvements are needed!). #SmallBusiness #AIstrategy #TechTrends metrigy.com/product/ai-for…

Is your contact center strategy future-proof? Our #infographic, based on Metrigy's 2025 study, helps IT and business leaders optimize Microsoft Teams selection and integration. Download it today! #MicrosoftTeams #ContactCenter #Collaboration metrigy.com/portfolio/micr…

Struggling with Microsoft Teams in your contact center? 🤔 Get answers from Metrigy President Irwin Lazar! Join us on August 26th at 1 PM ET to learn successful integration strategies & unify PSTN access. #MicrosoftTeams #ContactCenter #CX #Webinar brighttalk.com/series/7338/?u…

A big round of applause for all the winners! 👏 In our new #MetriSight podcast, we celebrate the CX technology providers earning #MetriStar recognition for their outstanding performance and customer satisfaction. #CXAwards #TechLeaders #Podcast youtu.be/LEluRnmTDzU?si…

From customer ratings to revenue, WFM is a game-changer! This #infographic summarizes key findings from Metrigy's Workforce Engagement Management 2025-26 study. Dive into the data! #BusinessMetrics #WFM #ContactCenter #WEM metrigy.com/portfolio/work…

Bypassing traditional healthcare processes is easier than ever! Patients demand a say in products & services. Discover how providers can move the needle with human-focused, functional AI written by Beth Schultz #HealthcareProviders #AIforHealthcare #AI metrigy.com/product/how-hu…