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Self-awareness is about looking at yourself from a distance & is a key component of #communication skills development. Recognising our areas for improvement is an act of humility, allowing us to learn & grow.👇Click on the link below to watch the video: bcove.video/3AaWLRD

Self-Management is the ability to use awareness of our emotions to manage our reactions to situations & people. It helps us to be present to how we #communicate with people & creates a supportive work environment. Click on the link to watch the video: bcove.video/3AwPZ8J

To build relationships, it is important to understand what people are saying & feeling. This helps to avoid preconceptions, reduces the chance of conflict & allows us to listen intently, while developing trust👇Click on the link below to watch the video: bcove.video/3NyuFTf

Leaders must invest time and energy in building relationships with staff. It’s a core part of a leader’s role & helps to narrow the gap between perception & reality of what’s happening inside the organisation👇Click on the link below to watch the video: bcove.video/3NzLKwb

The biggest challenge for healthcare leaders in developing their skills for motivating others is usually with the shift in style & attitude involved…letting go of what has been called the ‘righting reflex’ (fixing)👇Click on the link to watch the video: bcove.video/3CcBUh8

Whatever we do mindfully is meditation. When we are communicating with the people who use our services, we can do it mindfully with our full awareness. Communicating mindfully...we can be fully present to listen to their lived experience National Care Experience Programme @plumvillage

Empathy involves taking an active interest in, and trying to understand the person’s perspective, demonstrated by your curiosity and reflective listening. 👇Click on the link below to read the story: bit.ly/3ZBw9Tu Thanks to Barret Philip for his amazing illustrations!

Feedback provides a way for people to learn how they affect those around them. Often staff are not aware of their behaviour or the effect it is having on others & such a conversation can bring about improvement.👇Click on the link below to watch the video: bcove.video/3BXHDaA

Leaders who possess a keen sense of self-awareness are well positioned to manage conflict in the workplace. Communication skills help to reduce the likelihood of escalation & enhance the outcomes of conflict.👇Click on the link below to watch the video: bcove.video/3Uugqmh

Watch this video to see how Patrick uses good communication skills to put Lisa at ease, attempting to understand her perspective, all the time encouraging a conversation about change.👇Click on the link below to watch the video: bit.ly/3Bd1brL #motivation #leadership

Using good communication skills helps to create a safe psychological space for conflict partners. Encouraging them to share their story shows a willingness to deal with the issue, find a solution & move forward.👇Click on the link below to watch the video: bit.ly/4ffMT7q

You cannot drink from an empty cup! Many healthcare staff are compassionate towards others & hard on themselves. Practicing mindfulness (spending time with awareness of the here & now) can help with self-compassion. It's saying that we are worthy of & deserve our own kindness.

Before you start your conversation, it is important to be present, eliminate any distractions and get ready to listen without interrupting. Click on the link below to read the story: bit.ly/43g5rSA Thanks to Philip barrett for his work on the illustrations HSE Ireland

Are you free this Tuesday the 11th of March from 9:30am-2:30pm? We have some spaces left for our Module 7 Part 1 'Motivational Interviewing' in person, 1 day training . If you have any queries please feel free to drop us a DM or email us at [email protected].

We have some updated content available for you on our NHCP app and website😊 Links; Module 2- hse.ie/eng/about/our-… Module 5 - nhcprogramme.ie/reminder-mater… Be sure to check it out!! 😊

We still have some spaces on two of our NHCP communication classroom based training sessions. Module 3 Challenging Consultations on the 29th of April in the Ashling Hotel & Module 10 End of Life Conversations on the 1stof May in the Ashling Hotel. Enrol yourself on HSELand!

#nhcprogramme #hse #communicationskills #communicationtraining #commscourses #HSELand #enroll #joinus #NHCPapp #Download #App

If you don't already follow us on Instagram, please do National Healthcare Communication Programme. We have some new content over there of BTS of a training session. See this Instagram video by @nhcprogramme instagram.com/reel/DJCqos0iN…

If you have completed part 1 of our Module 1 'Making Connections' course we have now got a new date for part 2 of this course to become a facilitator. If you are looking to join us on the 13th of May from 9-1pm, you can now enrol on HSELand. This session is via ZOOM. Thank you.

🚨NEW NHCP TRAINING DATES AVAILABLE 🚨 We now have new dates available for our NHCP training modules coming up on the 11th/12th/25th/26thJune! We would love to see you all there ☺️ If you are interested please enroll yourself on HSELand 🙏🏻