Watch Jon Ezrine at the #ccexpo explaining how to unlock the power of customer insight using #InteractionAnalytics: 9nl.eu/gz18

Latest Nexidia Inc. blog tells how #InteractionAnalytics works in the healthcare industry to improve member experience 9nl.eu/cjao

Understand why you need to harness structured & unstructured data to take your business to a new level: 9nl.eu/6cf3

.Nexidia Inc. gives thanks: 9nl.eu/mg0a

Are you getting all of the info you need from surveys? Ryan Pellet explains the #InteractionAnalytics advantage 9nl.be/66el

Analyst Paul Stockford  explains why #speechanalytics remains one of the top solutions for 2014: 9nl.be/auxj

What themes matter most to you in 2014? 9nl.de/239u

Here’s why your #analytics should include customer interactions 9nl.be/cuc9

Broaden your view of #custexp using #bigdata and expand interaction analytics outside the #cctr. Find out how: 9nl.be/74vb

Don't leave information behind when it comes to your #CSat: bit.ly/1o11mJi

.Nexidia Inc. cracks myths behind #compliance: bit.ly/1fsp2gt

Separate fact from fiction when it comes to sales effectiveness – hint: there’s more to it than agent coaching: bit.ly/1oMa6n7

There are different approaches to the goal of reducing churn. These truths can help you identify what works best: bit.ly/1p6SRwR

When it comes to cost management, are you looking at all of the areas in your business – not just the call center? bit.ly/1pqG0FV

Looking for a guide to solving your most common business challenges? Check out Nexidia Inc.’s newest infographic. bit.ly/1rOjgxv

The Consumer Guide: Choosing the Right Interaction Analytics Vendor for Your #bigdata Needs bit.ly/1tjPa5v

New on the Nexidia Inc. blog, I share why a metrics based #performancemgmt approach maximizes agent performance: bit.ly/1rLqWDY

Latest product release from Nexidia Inc. advances interaction analytics and customer experience richardsnow.ventanaresearch.com/2014/06/23/nex… #analytics #CX

Are you analyzing all of your #contactcenter data? Here's how it leads to compliance success: bit.ly/1r7NDkz

In the latest Nexidia Inc. blog, I explain the benefits of measuring customer sentiment to drive business transformation bit.ly/1qH2CPa