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The best thing is to be open about these BEFORE customers, click “Buy Now,” and save yourself the hassle of a potential chargeback down the line.

This week we are going to talk about what you should expect from your #paymentprocessor. Hint: it’s a lot!

If you are a new #ecommerce #business, you might not see the need for a communicative, helpful, fair payment processor. But as your business grows, you will understand...

Your payment processor should take time to learn your business, be passionate about your business, be easy to contact, and have great #fraud protection.

You will rely on your payment processor more and more as you grow, so make sure you ask a lot of questions and save yourself headaches later on. #payments #creditcards #paycafe

Interchange fees? Assessment fees? Complicated equations that challenge you to attempt to see what your #fees are, and who is getting a cut of your transactions... If you know what I’m talking about, you know. 😉

At the end of the day, fees are expected, but they should be straightforward and not hidden in the fine print of your #contract.

Most #paymentprocessors know that once you are signed up and onboarded, even if the fees are confusing and you get hit with a few you weren’t expecting, it still won’t be enough to have you switch processors. But as a #merchant, it’s just one reason to start feeling distrust.

Your payment processor should treat you like a #business relationship they care about. I can’t stress enough how important it is to shop around, ask questions, and expect a lot from the payment processor you choose! More on this topic this week...💸

If you sell your #products/#services on a website, at some point, you will have technical difficulties. Stuff happens!

But when you have a problem with your #online shopping cart or any other e-commerce feature, it can mean the difference between making the sale or not.

Unless your product has zero #competition, customers will have little patience for a technological glitch that gets in their way of shopping and completing checkout.

You might run a great #business, but you might not be a web expert. So if you are having trouble with your payments or shopping cart, it is best to have the ability to speak to your payment processor directly so they can help quickly.

When shopping for a payment processor, make sure they have the right customer service representatives on hand to help you if you are ever in a #technological bind. This kind of help should be expected for all e-commerce merchants. 💸

These days, credit card fraud is worse than ever, especially in the world of e-commerce. There are all kinds of fraud - fraudulent #chargebacks, stolen credit card information, “card not present” fraud, used with online transactions, and more.

And just like with chargebacks, the consumer, fraudulent or not, has greater protection and can get their money back easily. If a merchant is the victim of fraud, however, they are stuck with the burden of proof and may not be able to recover the lost sale or #merchandise.

Make sure your #paymentprocessor has policies in place to protect you, the merchant, as much as the consumer. They should have easy ways for you to make your case and a knowledgeable person on the other end of the phone when you call to discuss your matter. 💸

I know these are uncertain times. We are here for you if you want to use the uncertainty to change the direction of your life or business. In any case, stay safe, healthy, and positive that we will get through this! #staysafe #stayhealthy #staypositive #Coronavirus #PayCafe

Leverage API integration to create a better experience for your customers. PayCafe's fast & secure interface is tailored to your e-commer ...

Customer support is a key feature of a great payment processor. Does your payment processor really understand your needs and care about y ...