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Can basically stop doing sales calls. Our AI support agent has us covered 😅

We’re starting to see what the next generation of startups, will unfettered access to AI will look like. For startups <$1m ARR, the median number of FTEs has come down from 12 to 7, in just a year (Kyle Poyar). That means early-stage startup teams are almost half the size they

Peter Thiel stirs up mixed emotions from people. But he's one of the best first-principled thinkers on topics like technology and business. He has the unique ability to completely shut out conventional wisdom and thinking (a bit like Elon Musk) and can think about problems from

I've spent much of the last week doing some serious upgrades to our AI customer support copilot tool (Chrome Extension). We'd found a significant barrier for adopting is AI is uncertainty. Ops/Support execs want to see an AI agent in action before unleashing it on their

New SaaS companies are re-writing the definition of this famous acronym. "Software as a Service" is becoming "Service as a Software". This might feel like a nuance, or even sound like the same thing. But the difference now is a lot of new software, powered by AI, can do entire

We've ripped up our onboarding and re-built it from scratch. We've also gone for a contrarian approach: make our onboarding slower, adding in more steps, adding in more education. I was inspired by the onboarding for tools like Data Dog (application monitoring/logging). They

We recently developed some serious upgrades to our AI customer support copilot tool. It's used as a Chrome Extension and works alongside your existing Intercom/Zendesk/Freshdesk inbox... We've found a significant barrier for adopting is AI is uncertainty over the quality of AI

Sam Altman kicked off the year with a candid and reflective blog post. The most interesting line for me was about what he expects from 2025. “We believe that, in 2025, we may see the first AI agents ‘join the workforce’ and materially change the output of companies.” The best

2024 wrap up (and 2025 goals) for My AskAI's customer support AI agents: 2024: - Doubled our MRR ~$40k - Launched 6 new support platform integrations e.g. Zendesk, Intercom, etc. - Consistently 75%+ AI resolution rate across our customers - 45x increase in the # of support

Most people in customer support feel very strongly that you NEED to make it really clear to the customer they're talking with an AI assistant/bot. I think the exact opposite is true (and the data agrees). Two reasons. 1. People have extremely negative connotations with ‘bots’

Starting off the new year with two “fresh” releases. Literally. Brand new Freshdesk and Freshchat integrations. So you get the all the power of AI customer support, and can keep using the tools you love that your team are already using. We're also cheaper that Freshdesk/chat's

I noticed something pretty surprising on Intercom recently. I was reviewing one of our customers accounts (who use our integration to replace Fin AI) and they were offering a setup call to this customer's new account. The surprising part is that this is a ~$150/mo account, with

Jensen Huang just called out customer service as the #2 use case for AI agents. So if you're still wondering where to start with adding AI capabilities into your teams, this is where you start. All your developers are already using AI for hours each day. But only a few of your

Our AI support agent can jump between languages with it’s eyes closed. Think of the time wasted to copy and paste responses like this between Google Translate. if you’re interested, the translate is “To add Hebrew support, you will need to sign up for the Pro plan...” — which

Pre-2025: Startups, and founders, would take such pride in their head count and how much they were staffing up. 2025+: The smartest startups/businesses are growing the business at 10x the rate of headcount growth. They can do this only because of AI. They’re using for their

Should customer support replies have an "AI" label if the reply came from an AI agent? All the recent research says it shouldn't. But right now, almost all AI replies in any tool have a label. Companies are worried they're being dishonest if they don't. They might feel their

The Baftas, last night, give a strong vote for the premium placed on human craftsmanship vs. CGI / AI. For context, Wallace and Gromit (stop motion, hand made animation) won best family film and best animation film. Against some very strong competitors. It shows that even with

It's an uncomfortable thought to consider an AI language model being better at detecting human emotions than humans themselves. But this is where we're at now. In a recent study, where people were being supported by an AI agent, the AI system scored 82% in emotional intelligence

We just added a new stats counter to our landing page. And I didn't even realise until now that we've resolved over half a million support tickets to date. Total vanity metric, but still a great milestone 😊

We just dropped a new feature to ensure our AI support agent can at least attempt to help a customer, by asking for more information BEFORE transferring them to a human agent. Customers are understandably doubtful about AI agent being used for support. So they start a chat and