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Frontline Leadership: your business hinges on it. If you run a home service company and you’re not investing in frontline leaders, you’re leaving money (and morale) on the table. Here’s what we’ve learned scaling from 40 to 600+ team members: 1.Redefine their role. Field

How ridiculous is this: State Farm driver hits my wife. State Farm refuses to pay for OEM parts, and wants to put non-OEM parts on my wife’s brand new car. If I want actual OEM parts, they want me to pay for them. This is what they emailed to me…

AI agents will have over 50,000 direct interactions with our customers over the next 12 months. Here is how we think about AI tools in our business: 1. Infinite Scalability with AI With Netic’s AI, our call center achieves infinite scalability. Our AI agents can handle every

An AI transformation is underway in our companies. Check out today’s publication of The Path Less Traveled (link in bio) to see how we are on the leading edge of AI adoption across several mission critical functions to include: - Our customer intake process - Capacity

New monthly revenue record 🇺🇸📈👍 Love the real-time revenue insights in ServiceTitan. July will be another record.

You scratch mine, and I’ll scratch yours…

Hourly rates: Attorney vs HVAC technician How “billable hour efficiency” works… Attorney: Sits in office, and is able to seamlessly move from one matter to the next, billing nearly 100% of their time to their customers in a given day. HVAC technician: Spends roughly 30% of

This is Brenda. Last year, her husband, Mike, passed away suddenly and unexpectedly. A real tragedy. Mike launched Hoffmann Brothers’ electrical department back in 2015. Mike was a teacher at heart. His care for our organization and the people inside of it was unmatched.

America 🇺🇸

“Dad, why is everyone staring at us?” Family dinner runs in the jeep… Happy 4th of July!🇺🇸🇺🇸

I saw the sexual exploitation of children first-hand during my time in southwest Afghanistan. Young boys mostly. It was widespread and normalized among local culture. No idea who Sara is, but stories like the one below are certainly playing out. Glad she is shining a light

Summer nights in STL 🇺🇸🇺🇸

“Too loud” 🤣🇺🇸👌

Transitioning from a "small business" to a "larger business" is hard. For many reasons-- to include many that we continue to wrestle with today. In this Sunday's email to our entire organization, I share my thoughts on this topic as we've navigated the journey from 40 to 650+