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Far too many organizations make the mistake of investing in a shiny new tool that none of the employees want to use. The solution? Think of people first, tools second. Discover more tips for improving #EX for better #CX in this blog: bit.ly/3JZd4CP #TOPdesk #ITSM

⛔️ Stop using #ITIL as your holy book! It's a framework, not a rigid set of rules. ITIL expert Wouter Geertsma explains how to make ITIL work for you instead of the other way around in this blog: bit.ly/3CTfw9Q #TOPdesk #ITSM

No two IT organizations are the same. So why should their processes be? TOPdesk's very own Shuker explains why IT frameworks might be holding you back. Watch the video here: bit.ly/3WNGR6c #TOPdesk #ITSM

Frameworks like #ITIL can provide helpful guidance if you're looking to improve your organization's processes. But you should always leave room to improve, improvise, and invent within said frameworks. How do you use IT frameworks? Let us know in the comments.👇 #TOPdesk #ITSM

According to the SDI, the skill that IT professionals will need most over the next 2-3 years isn’t programming, AI, or system analysis. It’s emotional intelligence. Discover the 5 #softskills IT departments need: bit.ly/43uZwWw #TOPdesk #ITSM #upskilling

Want to cut your IT service desk's resolution times by 20%?✂️ Try knowledge management. Find out how consolidating the collective knowledge of your IT service desk can improve efficiency in this blog: blog.topdesk.com/en/itsm/knowle… #TOPdesk #ITSM #knowledgemanagement

Is your IT team constantly tied up with recurring incidents such as password resets? They shouldn't have to be. In fact, they could be spending 20% less time on recurring incidents. How, you ask? 🤯 With a knowledge base. Watch the video below for more information. 👇

Storing the knowledge of your IT service desk in a knowledge base has multiple benefits: ⭐️ Your IT team won't have to reinvent the wheel with every new incident; ⭐️ Which means they can resolve recurring incidents faster; ⭐️ Increasing customer satisfaction levels. #TOPdesk

We just won our fourth TrustRadius #TechCares Award for our commitment to #corporatesocialresponsibility (CSR) — and we couldn’t keep it to ourselves. Curious about the #CSR initiatives behind the award? Check out this blog: prn.to/3DO3Vt6 #ITSM #TOPdesk

Slow down, take a deep breath, it’s #NationaRelaxationDay. But if you’re feeling the pressure at an IT service desk, relaxing might be easier said than done. Read our tips for combatting #servicedeskstress: bit.ly/3KEjwiE #TOPdesk #ITSM

It’s been decades since you’ve used a floppy disk, right? 💾 So why stick with a service management approach that no longer works for you? Here are 3 signs that your IT department is in need of a mindset shift: blog.topdesk.com/en/itsm/trends… #TOPdesk #ITSM

Have you ever felt like you’re clinging to a process which doesn’t work for your IT department? Here are 3 signs that your team frameworks could do with a mindset shift: bit.ly/3OHOGH0 #TOPdesk #ITframeworks #itil #techsupport

Struggling to keep up with rising customer expectations? The #Lean philosophy of eliminating waste – anything that doesn't add customer value – makes delivering IT services more efficient and improves customer satisfaction. Find out how: blog.topdesk.com/en/enterprise-… #TOPdesk #ITSM

Lights, camera, Action Sequences: Part 2! 🎬 The sequel to the #TOPdesk Action Sequence challenge is now live. In just 15 minutes, you’ll learn all about using variables. Think you’re up for it? Join here: bit.ly/45P2cAc.

If your IT department wants to reduce resolution times, work more efficiently, and eliminate unnecessary work, Lean is the way to go. But how do you actually apply the Lean principles to ITSM? Read this blog to find out: bit.ly/3sS7LPM #TOPdesk #ITSM #Lean

Our #1 tip for getting started with #Lean service management? Examine your transfer moments and wait times in your processes. Chances are, there’s waste you can eliminate here. Read this blog for more tips on putting Lean into practice: blog.topdesk.com/en/enterprise-… #TOPdesk #ITSM

Think your IT department could benefit from a Lean Service Management approach but not sure where to start? As #TOPdesk’s Yash explains, sometimes reducing waste in your processes comes down to asking the question: Is this step really necessary?

With IT teams now challenged to align their services with increasing customer expectations, there’s no better time to start shifting left. Discover the 5 key benefits of shift left: bit.ly/48qTmdu #TOPdesk #ITSM #shiftleft

Stronger relationships with IT customers? Self-sufficient end-users? More time for rewarding work? Sold. Discover the benefits of #shiftleft for #ITSM: bit.ly/48qTmdu #TOPdesk

Shifting left brings IT departments and end-users closer together. But did you know it could also get your IT team some well-deserved kudos? Discover the benefits of #shiftleft: bit.ly/48qTmdu #TOPdesk