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What are some of the most common myths you have heard about calling 911?

In any emergency, we are with you every step of the way. When you call 9-1-1, Toronto’s emergency services – TPS Communications, Toronto Fire Services 🇨🇦, and Toronto Paramedic Services work together as one team. Each call-taker is specially trained, and they know exactly what to do to get you the help you

Happy Telecommunicators Week to the unsung heroes of the Toronto Police Service! Our members from across the Service share their thanks and appreciation for our incredible TPS Communications team. #TPAProud

If you call from a landline, your exact address is usually known — it is tied to a fixed service address. From a cell phone, 9-1-1 may get a general location using the nearest cell tower or GPS, but accuracy can vary. Not all centres are equipped to receive precise data. VoIP

Congratulations!!

From the classroom to on-the-job training, Communications Operators receive 37 weeks of paid training from experienced TPS Communications trainers to work as a Call-Taker and Dispatcher. They learn technical knowledge of TPS operating systems, de-escalation techniques,

911 is for emergencies - for people who need urgent help when they are at their most vulnerable. If it is not an emergency, call the non-emergency line at 416-808-2222. Make the right call. Every Second Counts. #MakeTheRightCall

We did it!! Welcome to Next Generation 9-1-1!

NEW! If you called 9-1-1 by mistake on a cellphone, now you will receive a text from TPS Communications to confirm if you are having a real emergency, and all you need to do is reply to the text so the operator knows if you need help or if you’re safe. Learn more:

Congratulations to Sergeant Sean Thrush, Constables Ibnul Chowdhury and Stefan Grujic of 55 Division for solid police work and following your instincts to save a missing man in crisis. Your commitment to serving and protecting our communities was evident in your swift action.

Canada’s largest and busiest communications 9-1-1 centre has completed a momentous technology transformation upgrade to the traditional 9-1-1 system that is set to advance and improve our public safety communications over time, starting with automatic text backs to dropped calls.

9-1-1 call takers are getting better data and improved location information during calls with Next Generation 9-1-1. Eventually, Geographic Information System (GIS) technology will help pinpoint callers’ locations — even inside complex places like high-rise buildings — so help

What an incredible training day! Huge thanks to the TPS Marine Unit, the Ports Authority Enforcement Officers, and the Control Tower team for the incredible tours and insight. A great adventure & learning opportunity. Always exploring ways to improve. TPS Marine Unit #TPS911

Just wrapped up an incredible Supervisor Network Meeting hosted by Windsor Police! Great conversations on interoperability, APCO/NENA updates, and mentoring. Huge thanks to Chief Bellaire, Deputy DeGraaf, Director Laura Smith, and the Windsor Supervisors! #911Leadership

ESInet is our new 9-1-1 system, which is like our own secure internet that can connect with other 9-1-1 centres. It is more resilient to outages or failures, ensuring emergency services remain available when they are needed most. Security is our top priority in this system,

988 and 911: Know which number to use to get the right support at the right time. If you need support for your mental health, text or call 988 or chat online at 988lifeline.org.

The “Make the Right Call” campaign has helped more people reach the right service faster, but there’s still work to do. This is a great reminder of which number to call and when. Let’s keep reducing unnecessary 9-1-1 calls so emergency help is there when it’s truly needed.

Help is there when you need it. You just need to know who to call.  💊If someone you know is struggling with substance use, call 2-1-1  🤒But if they’re overdosing, call 9-1-1 immediately.   Knowing who to call will get you the right help.  toronto.ca/home/311-toron…

#MakeTheRightCall trivia.    This is a tricky one. Who should you call if your neighbour is consistently having loud parties? 📞Toronto Police non-emergency line at 416-808-2222  📱9-1-1  ☎️3-1-1  👻Ghostbusters?  Guess below!

Toronto Police For consistently loud parties, contact 311. If the party is, for example, spilling out on the street contact 416-808-2222 for non-emergency police matters. Get all the info: toronto.ca/home/311-toron…