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We'll be updating some of our websites on Wednesday 14th May 2025. Start time - 04:00 AM End time - 05:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection My TalkTalk App TalkTalk Shop Our Telephone Self Service

CityFibre will be carrying out work in Aberdeen, Coventry and Milton Keynes 15th May 2025 Start time - 00:01 AM End time - 06:00 AM Whilst they're working on this, customers connected in this area will experience a loss of service. We're sorry for any inconvenience.

We'll be updating some of our websites on 16th May 2025. Start time - 00:00 AM End time - 08:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection My TalkTalk App TalkTalk Shop

CityFibre will be carrying out work in Coventry and Milton Keynes 20th May 2025. Start time - 00:01 AM End time - 06:00 AM Whilst they're working on this, customers connected in this area will experience a loss of service. We're sorry for any inconvenience.

CityFibre will be carrying out work in Kettering, Leicester and Rothwell on 21st May Start time - 00:01 AM End time - 06:00 AM Whilst they're working on this, customers connected in this area will experience a loss of service. We're sorry for any inconvenience this may cause.

CityFibre will be carrying out work in Coventry 22nd May 2025. Start time - 00:01 AM End time - 06:00 AM Whilst they're working on this, customers connected in this area will experience a loss of service. We're sorry for any inconvenience this may cause.

CityFibre will be carrying out work in Bradford and Coventry 23rd May Start time - 00:01 AM End time - 06:00 AM Whilst they're working on this, customers connected in this area will experience a loss of service. We're sorry for any inconvenience.

CityFibre will be carrying out work in Coventry, Horsham, Halifax, Norwich, and Nottingham on 28th May. Start time - 00:01 AM End time - 06:00 AM Whilst working on this, customers connected in this area will experience a loss of service. We're sorry for any inconvenience.

CityFibre will be carrying out work in Hinkley between 27th - 28th May 2025 Start time - 11:30 PM 27th May End time - 02:00 AM 28th May Whilst they're working on this, customers connected in this area will experience a loss of service. We're sorry for any inconvenience caused

CityFibre will be carrying out work in York, Brighton & Hove, Chester, Stirling, Barnsley and Dewsbury on 29th May 2025. Start time - 00:01 AM End time - 06:00 AM Whilst they're working on this, customers connected in this area will experience a loss of service.

CityFibre will be carrying out work in Bradford, Milton Keynes, Peterborough and, Dewsbury Start time - 00:01 AM End time - 06:00 AM Whilst they're working on this, customers connected in this area will experience a loss of service. We're sorry for any inconvenience.

We'll be updating some of our websites on Saturday 31st May 2025: Start time - 00:01 AM End time - 09:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection My TalkTalk App TalkTalk Shop

CityFibre will be carrying out work in Dewsbury and Peterborough on 4th June: Start time - 00:01 AM End time - 06:00 AM Whilst they're working on this, customers connected in this area will experience a loss of service. We're sorry for any inconvenience caused.

CityFibre will be carrying out work in Doncaster, North Tyneside, and Peterborough on 7th June 2025. Start time - 00:01 AM End time - 06:00 AM Whilst they're working on this, customers connected in this area will experience a loss of service.

We'll be updating some of our websites on 7th June Start time - 00:01 AM End time - 08:00 AM Whilst we're completing the updates, the following services will be affected: My Account My Connection My TalkTalk App TalkTalk Shop

We're aware that customers connected to the Cardiff exchange are currently experiencing a loss of service. We'd like to apologise for any inconvenience caused during this time and assure you that our engineers are working to restore service as a priority.

The Cardiff exchange is now fully back up and running, we'd like to thank you for your patience whilst the team worked to get things back on track.

We're aware that some customers are unable to access My Account, we're sorry for any inconvenience this is causing. Our team are investigating this as a priority. Please check back here for updates.

The issues that were affecting My Account have now been fixed. We'd like to say thank you for your patience whilst we got things back up and running.

We're aware that customers in the Faroe, shetland and Orkney islands are currently experiencing a loss of service. Engineers are working to restore services in the area ASAP. We apologise for any inconvenience caused