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TalkingPointz.com

@talkingpointz

TalkingPointz.com Curated telecom, voice, and UC news. TalkingPointz.com is home of PinDropSoup Telecom blog and offers research by @davemichels

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linkhttp://www.talkingpointz.com calendar_today13-10-2011 02:16:24

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Revolutionize control room operations webinar. July 25th at 10:00 AM Eastern - LIVE Discover Enghouse Interactive’s Critical Infrastructure Communicator (CIC), a state-of-the-art communication solution that streamlines control room operations. discover.enghouseinteractive.com/webinar-improv…

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Twitter’s heir apparent isn’t X or Threads — it’s Bluesky theverge.com/2024/11/23/243…

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Surprise! It turns out that there is a relationship between CSAT and Shareholder Value - NICE proved it. Though most organizations believe bad service is the best way to make profits. See Post on NoJitter. buff.ly/40Yg1wC #CCaaS

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The annual research note, a deep dive into the CCaaS MQ, is now posted for TalkingPointz subscribers: buff.ly/3V3qOBV #CCaaS #CX This note takes a look at what's between the lines. It offers explanations of why some dots moved so much and some not at all.

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Livestream coming up with the author of Bridging Innovation, everything you wanted to know but were afraid to ask about Analyst Relations. Special Guest: Christopher Irwin-Dudek of NICE. buff.ly/3Z927F9