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We're aware of an issue affecting access to the Three+ Rewards app. Our team is working to resolve this as quickly as possible and we'll keep you updated. Thank you for your patience.

A number of customers may be experiencing issues with our network. Our engineers are working on the issue now to fix it as soon as possible. We apologise for any inconvenience caused.'

Our engineers are working hard to fix the intermittent issues some of our customers are experiencing with our network. We apologise sincerely for the inconvenience this is causing.

Some customers may be experiencing issues with our network this morning. Our engineers are working hard to fix it. This issue is also impacting customer service, so please check back here for the latest updates (1/2)

We're very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused (2/2)

Following an issue with our network that started earlier, services are now recovering. We know a number of our customers are still waiting on their service to be restored, and our engineers are working to fully fix it (1/2)

Our customer services are still impacted and unavailable, so please check back here for the latest updates We are very sorry for the issues with service over the past few days and sincerely apologise for any inconvenience caused (2/2)

Having been impacted earlier today, our customer service teams are starting to come back online, but are very busy. Unless your query is urgent, we'd advise against calling as wait times are likely to be very long. We're very sorry for any inconvenience caused.

Following an issue with our network that started yesterday, the vast majority of services have been restored. However, a small number of customers may be still experiencing an issue with voice calls. Our customer service teams are open but are likely to be very busy (1 of 2)

Unless your query is urgent, we’d advise against contacting us as wait times are likely to be very long. We understand how frustrating the last few days have been and are very sorry for the inconvenience this has caused to our customers (2 of 2)

UPDATE: There is an ongoing issue affecting a small percentage of voice services and we're working hard to fix it. Data services are unaffected. We are aware of a number of reports that customers have not been able to connect to 999 calls 🧵1/3

Data from the emergency services shows normal volumes of 999 calls being placed via our network are being connected. We're taking these reports very seriously & are investigating this urgently. We apologise if anyone has been unable to successfully contact emergency services 2/3

While it is likely your call will connect correctly to 999, if you have any issues please try another network or landline. Please do not try and test 999 calls from your device as it may prevent genuine calls being answered quickly 3/3

Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. Our monitoring has picked up an issue with calls connected via WiFI which we’re investigating urgently. Today, we also expect to see an additional impact on our service 🧵1/3

due to Storm Éowyn in some areas. We’ve deployed extra engineering resources & planning for these areas, so we can bring sites that are impacted back online as soon as it’s safe to do so. A normal volume of 999 calls were connected yesterday 2/3

and monitoring confirms the service is working fully this morning. We continue to investigate the small number of reports we received about 999 call failures. We apologise sincerely for the inconvenience caused by the issues on our voice network 3/3

Following an issue affecting voice calls yesterday, our services are now fully back to normal, apart from some localised issues related to Storm Éowyn. We are very sorry for any inconvenience it caused to our customers.