@laurenrtdesign Great to know the emails ar finally coming through. The form will be sent shortly

@zhangqian2000 No problem. Do keep an eye out on My Account to check for updates :)

@zhangqian2000 Its been flagged as priority. I'm hoping to get it packed in time to go out tomorrow.

@RayStar07 Can I confirm your order number is 959653?

@RayStar07 This one of the few parcels that got held up in customs for a routine check. It has since been released and is on the way to you

@RayStar07 You may track the delivery progress on the My Account page here: valuebasket.com/login?back=mya…

@RayStar07 Hope this helps.

@RayStar07 Yes, we realize that. We will be switching to DPD for UK deliveries in the near future for your info.

@zhangqian2000 Stock hasn't arrived just yet I'm afraid. Could you allow dispatch later in the week?

@zhangqian2000 If not a cancellation might be in your best interest.

@SergioGaloi An order from 2 months ago? Obviously theres something amiss. Can you please share the order number with me so I can update you

@zhangqian2000 Confirmed order cancelled. Refund can be expected within the week. A separate email will be sent once its actioned.

@SergioGaloi May I know the order number? Or alternatively provide me with your full name the order was made under?

@babyiecakes123 Can you share the order number with me. I'll check and see what I can I do.

@babyiecakes123 Our lines are open but fairly busy at this time. What's your order number?

@babyiecakes123 Yes, with dispatch expected next week.

@SergioGaloi Order located, thnaks! Looks to be a lost parcel. We'll look to refund you. Apologies on behalf of the courier.

@babyiecakes123 I would say Monday or Tuesday base on the info at hand. The order status will change accordingly once its packed.

@babyiecakes123 Understood and I will ensure if that comes to pass we will refund promptly.

@babyiecakes123 Order cancelled and refund was completed today. Do refer to our recent email for the latest update.