Looking to reduce QA time? Customer Acquisition Group reduced their QA time by 83% since using Abstrakt. Yes, that's right... 83%. Plus they increased their sales per hour by 300%. That's just the icing on the cake.

Emotional intelligence training... have you tried it? When dealing with customers, understanding how to deal with emotional situations is important. Here are some quick tips: 1) Assess your team’s current levels 2) Appropriate training modules 3) Incorporate real-life scenarios

We've had quite a few amazing guests on the Contact Center KPI podcast. Each episode we pick one KPI to cover and dive into tactical advice that you can use right away. We cover... • CSAT • Customer Lifetime Value • NPS • FCR • Service Level • And so many more!

Interrupting a customer or prospect on a call can create tension. The numbers don’t lie from the millions of calls we’ve analyzed. Every time you interrupt, the CSAT score from a call can drop by 3.2% or more because the person feels like they aren't being heard.

Emotional intelligence training... One of the most important aspects when dealing with customers is not only knowing the right answer to questions but also understanding how to deal with emotional situations. How are you implementing this type of training?

smrtPhone + Abstrakt webinar on May 7th! Join CEOs Jordan Samuel Fleming and Greg R. for an in-depth discussion on real-time guidance, automated QA, and more. us06web.zoom.us/webinar/regist…

Call centers that are investing in technology for their agents have seen a 19% reduction in turnover. Tech that assists agents rather than hinders or micromanages their performance has seen an impact on agent attrition.

What onboarding new agents used to look like... • Tedious and a time-consuming affair • Paperwork is king • Manuals and training materials created mountains of administrative work Technology has rapidly improved this process. What used to take days, now takes hours.

prnewswire.com/news-releases/…

What Peter said 👇

Listen to the full episode here: open.spotify.com/episode/1DCNCk…

Where will you be on January 22-24? Hopefully in Nashville! Come see us and say hi at ARMTech.

Who's joining? You know Greg has a LOT to say on this topic.

Here's your chance for a quick, no-strings-attached demo of Abstrakt. We'll be on at 1:07pm ET on Thursday, April 24. us02web.zoom.us/webinar/regist…