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Eliminating bias in customer service requires more than bias training s.hbr.org/2IJ38PT

Paying someone exactly what you owe them could damage your relationship. on.wsj.com/2LGNxxr

so proud! boston.cbslocal.com/2021/01/28/pat…

76 vaccinated healthcare workers are Super Bowl bound!

Essential, deep, thought-provoking Harvard Business Review longform piece on bias on the front lines (and not just in white-collar & managerial positions, as many ppl study); with important implications for how to study & address it (by @tami_kim_ & Alexandra Feldberg) hbr.org/2021/11/fighti…

In a new op-ed in the Boston Globe Opinion, we draw on our recent research to argue that we should redesign institutions and policies to reduce shame and address people in financial hardship with compassion can help break the poverty trap. bostonglobe.com/2021/10/27/opi…

Case authors may inadvertently introduce bias to their case through their description of the protagonist. Harvard Business School’s Alexandra Feldberg & Anthony Mayo highlight the best practices experienced case authors use to describe protagonists’ social identities. ow.ly/zbfZ50GNIl5

Come be our colleague Harvard Business School in the OB Unit? We're hiring for a full-time, tenure-track Assistant Professor position, & candidates with research interests in micro- or macro-organizational behavior, or related disciplines (psych/econ/soc/mgmt) apply.interfolio.com/111685

Alexandra Feldberg finds that a “task bind” exists when women managers try to disprove negative stereotypes by spending time on one set of tasks at the expense of others. journals.sagepub.com/doi/full/10.11…

Hello Twitter! #myfirstTweet

Beyond Starbucks: How Racism Shapes Customer Service nyti.ms/2K2Di6s