I agree with this. I know our CEO Mike Burkland agrees with this. I have the images he draws on the white board and sends us to prove it!

👓 With Five9 VSP Vision Care realized: ✔️ Millions in savings by owning Intelligent Virtual Agent management. ✔️ A reduction in support costs by two full-time employees. ✔️ A 100% remote workforce. spr.ly/60130nb1f #CustomerSuccess #CustomerExperience #AI #TheNewCX

We all have bad days. The goal is to have more good days.

Love this. MLB should look at this. Bring a College FB feel to MLB. Team bands!

BTS with Dave King, our Senior Director of Strategic Accounts, discussing exciting announcements with Five9 Aceyus VUE. 🎤🎥 #EnterpriseConnect #TheNewCX Enterprise Connect

My favorite part about landing at Ohare is after a 2.5 hour flight, you get to drive around for 2 hours to get to the gate!

We’re proud to be named to the 2025 CRN AI 100 list for our work in AI for Software. With the Five9 Genius AI Suite, we’re helping partners and businesses transform CX with tools that actually deliver results. five9.com/news/news-rele… #CRNAI100 #AI

Five9 is a sponsor of ServiceNow Knowledge on May 6-8 in Las Vegas. Visit booth 3617 to learn how our AI-powered solution with ServiceNow can boost agent efficiency with real-time transcription, unified routing, and a consolidated agent workspace. #Knowledge25 #PartnerPowered

Getting the best context to the model is core to AI product strategy. If you don’t have differentiated context you don’t have a differentiated product. This is where user history, workflows, and data are going to be insanely important.

Kristine McNamee, VP Global Guest Contact Centers at Wyndham Hotels & Resorts explores what #TheNewCX means to her and the power of customer experience personalization. Learn more about our customers' stories: bit.ly/44El9aQ #CustomerSuccess #PowerOfMore

My instant grades of the #Bears picks so far since people love those apparently: • Colston Loveland: B+ • Luther Burden: A • Ozzy Trapilo: C+ • Shemar Turner: A-

The biggest mistake when thinking about AI Agents is to narrowly see them as replacing work that already gets done. The vast majority of AI Agents will be used to automate tasks that humans never got around to doing before because it was too expensive or time consuming.

Happy #Five9Day! Today is special because when we come together—customers, partners, analysts, and Five9 team members—we can transform what’s possible in #CX. bit.ly/454GFWz #TheNewCX #LifeAtFive9

This year’s Customer Success Book highlights real-world success stories, like #adHere. The business embraced #TheNewCX, transforming its contact center, enabling a 564% revenue increase, and turning its call center into a flagship channel. Learn more: bit.ly/3RF7icX

✨ Save the Date! ✨ Join us at the #Five9CXSummit 2025 in Nashville from November 17-19. This year, expect more than just great conversations—expect transformation. Sign up for updates: bit.ly/4kA4v1a #TheNewCX #CustomerExperience #AI

Today we announced the availability of AI Agents and AI Trust & Governance to usher in a new era of #AgenticCX. Empowered by the Five9 Agentic Experience Engine, at the core of the Genius AI Architecture, these new capabilities are designed to drive intelligent #CX and #AI at

With OpenAI dropping the price of o3 by 80%, today is a great reminder about how important it is to build for where AI is going instead of just what's possible now. You can now get 5X the amount of output today for the same price you were paying yesterday. If you’re building AI

+1 for “context engineering”

If you’re in the mood for Pizza today head to Giovanni Oriente today in New Lenox, IL and grab a pie! 🍕

Jack Butterbaugh 2027 - Olathe Northwest, Kansas youtu.be/Z0K5ea21Nmo?si… via YouTube